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Commit fe02e63e authored by Manoj Nair's avatar Manoj Nair
Browse files

Merge branch '1035-remove-reference-to-helpdesk-email-id-from-documentation' into 'master' 

Resolve "Remove reference to helpdesk email ID from documentation"

Closes #1035

See merge request e/documentation/user!1214
parents b7691a51 ea95ddef

htdocs/_i18n/en/pages/report-an-issue.md

+5 −8
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@@ -33,17 +33,14 @@ What to do when you encounter an issue in /e/OS? 
## Getting an error message in new ID creation on /e/OS Gitlab?



   - Some users may get an error message, while attempting to create a new ID on the /e/OS Gitlab

   - The error message may ask you to contact Murena at <helpdesk@murena.com>. 

   - In case you run into such an error, please send a mail with the following details

      - Full Name:

      - Desired username:

      - Email:

   - <a href="mailto:helpdesk@murena.com?subject=Open%20GitLab%20account&body=Hi%2CI%20want%20to%20create%20a%20Gitlab%20acccount%20to%20report%20issue.%0A%0AFull%20Name%3A%20%0ADesired%20username%3A%20%0AEmail%3A%20">Create a Helpdesk ticket for GitLab account creation</a>

   - Let us explain the reason behind this error. Some time back we had an issue with a large number of dummy IDs swamping our servers. As a preventive measure we now allow registrations from a limited number of email domains. 

   - The error message you may get while attempting to create an /e/OS Gitlab ID, may ask you to contact Murena helpdesk.

   - To contact helpdesk:

     - Paying customers can write in [here](https://murena.com/contact-us/) with issue details

     - Users who use the /e/OS or Murena cloud for free can write on [the forum](https://community.e.foundation/) to seek assistance







   - Let us explain the reason behind this error. Some time back we had an issue with a large number of dummy IDs swamping our servers. As a preventive measure we now allow registrations from a limited number of email domains. Users wanting to register with their private email address or say their Gmail address, can send a request to <helpdesk@murena.com> and the team will create an account for them. 







## Syntax and Source