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Commit 6d4f85f8 authored by Romain Hunault's avatar Romain Hunault 🚴🏻
Browse files

Merge branch '104-updating-faq-regarding-user-account-delete' into 'master' 

Resolve "Updating FAQ regarding user account Delete"

Closes #104

See merge request e/documentation/user!89
parents c78fb904 64f53092

pages/faq.md

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@@ -130,11 +130,25 @@ Yes. We will download and apply the security patches for devices if they are ava 


## How can I delete my /e/ ID?



 - Send in an email to <contact@e.email> from the /e/ID you want to delete

 - This is to confirm the ID is yours

 - Mention the detail that you want to delete the ID in the email

 - Once we receive the email, we will delete the ID from our servers.

 > We are working on making this process better and user-driven

* Log in to your [ecloud account](https://ecloud.global/index.php/login) using the ID you want to delete

* Take a backup of your data and emails (if required) before proceeding

* Click on your profile image

* This will open up a menu

* Click on Settings

* This will display the Setting options as shown in the screenshot below



![](images/Account_delete.png)



* Click on 'Delete Account'

* This will open up a screen with the text "Check this to confirm the deletion request"

* Select the check box

* Click 'Delete my Account' button

* The operation could take up to a minute. Please wait

  >  This action will remove your /e/ ID and ecloud account , data stored on the ecloud if any and all emails.



* You will be logged out of [ecloud.global](https://ecloud.global/index.php/login)

* The /e/ account deletion is complete

> In case of any issues please send in the details to <support@e.email>



## Other questions