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Commit 47ad3d65 authored by Manoj Nair's avatar Manoj Nair
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Merge branch '1075-update-the-post-outage-murenarecovery-guide' into 'master' 

Resolve "Update the post outage MurenaRecovery guide"

Closes #1075

See merge request e/documentation/user!1267
parents 8208bdd0 9fb83085

htdocs/_i18n/en/pages/backup-my-files-after-the-outage.md

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@@ -191,8 +191,22 @@ The /e/OS Notes app will delete the notes that were existing on the device but n 


## FAQ Section



- **Q: Why is sync disabled?**

  - A: Sync is disabled to prevent data loss during the recovery process.

### Why is sync disabled?

  - Sync is disabled to prevent data loss during the recovery process.



- **Q: When can I re-enable sync?**

  - A: We will notify you when it is safe to re-enable sync.
 
### When can I re-enable sync?

  - If you're on /e/OS 2.9 or newest, synchronization is working without any action from your side.

  - If you're on an oldest version, you can re-enable sync as soon as you have backed-up all your data on your phone by ticking the checkbox in the [Client Synchronization](https://murena.io/settings/user/client-synchronization) entry of your Murena Workspace settings.



###  Will the size of the `MurenaRecovery` folder impact my storage space?

  - No, the `MurenaRecovery` folder is not included in the calculation of your used storage space.



### For how long will the `MurenaRecovery` folder be visible for users ?

  - We currently have not set an end date. However, we plan to keep it available for at least a few months. We strongly recommend that users download their data from the `MurenaRecovery` folder and save it to a secure location of their choice as soon as possible.



### I am not able to see the `MurenaRecovery` folder yet. What should I do?

 - We’re gradually rolling out the `MurenaRecovery` folder, starting with Premium users. This process will take some time. Please wait until the end of June before contacting us, time for the rollout to complete.

  

### How do I contact you if I am not able to see the `MurenaRecovery` folder at the end of June?

 - Paying users can use the [contact form](https://murena.com/contact-us/) to share details with the Helpdesk.

 - Free account users can contact us by creating a post on [the Forum](https://community.e.foundation/).
 
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