@@ -191,8 +191,22 @@ The /e/OS Notes app will delete the notes that were existing on the device but n
## FAQ Section
-**Q: Why is sync disabled?**
-A: Sync is disabled to prevent data loss during the recovery process.
### Why is sync disabled?
- Sync is disabled to prevent data loss during the recovery process.
-**Q: When can I re-enable sync?**
- A: We will notify you when it is safe to re-enable sync.
### When can I re-enable sync?
- If you're on /e/OS 2.9 or newest, synchronization is working without any action from your side.
- If you're on an oldest version, you can re-enable sync as soon as you have backed-up all your data on your phone by ticking the checkbox in the [Client Synchronization](https://murena.io/settings/user/client-synchronization) entry of your Murena Workspace settings.
### Will the size of the `MurenaRecovery` folder impact my storage space?
- No, the `MurenaRecovery` folder is not included in the calculation of your used storage space.
### For how long will the `MurenaRecovery` folder be visible for users ?
- We currently have not set an end date. However, we plan to keep it available for at least a few months. We strongly recommend that users download their data from the `MurenaRecovery` folder and save it to a secure location of their choice as soon as possible.
### I am not able to see the `MurenaRecovery` folder yet. What should I do?
- We’re gradually rolling out the `MurenaRecovery` folder, starting with Premium users. This process will take some time. Please wait until the end of June before contacting us, time for the rollout to complete.
### How do I contact you if I am not able to see the `MurenaRecovery` folder at the end of June?
- Paying users can use the [contact form](https://murena.com/contact-us/) to share details with the Helpdesk.
- Free account users can contact us by creating a post on [the Forum](https://community.e.foundation/).
