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Commit 2b1157ae authored by Manoj Nair's avatar Manoj Nair
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Merge branch '925-update-documentation-to-include-connected-account-deletion-scenario-2' into 'master'

Update documentation to include connected account deletion scenario

Closes #925

See merge request e/documentation/user!1086
parents 6d8a44f7 37b7690a

htdocs/_i18n/en/pages/create-a-murena-cloud-account.md

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* The Murena Cloud account deletion is complete

> In case of any issues please send in the details to <helpdesk@murena.com>



### I have a Murena Shop account created with this Murena ID. What happens if I delete my Murena Cloud account?



{% include alerts/tip.html content="Please note that in case you have an active subscription, the Murena Cloud account cannot be deleted. You have to wait for the subscription to expire or cancel it." %}





With an expired or cancelled subscription if you choose to delete your Murena Cloud account you have two options:



`Option 1:` Delete your Murena Cloud account only, while retaining your Murena Shop account



![](/images/howtos/murena_account_deletion_option_1.png)



 - You can delete your Murena account but retain the Murena Shop account

 - The recovery email address you had set will be your new Murena Shop account's login

 - You will be sent a link to reset your password.

 - Future invoices will be sent to this recovery email address

 - Your Murena Cloud account will be deleted.

 - You can continue using your Murena Shop account with this recovery email address. 

 

`Option 2:` Delete your Murena Cloud account as well as your Murena Shop account.



![](/images/howtos/murena_account_deletion_option_2.png)

  - If you have any orders, you can check them and download invoices using the links `[0]`(for murena.com) and `[1]`(for murena.com/america)

  - Both your Murena Cloud account and your Murena Shop accounts will be deleted



### Some more tips on your Murena Cloud account



* Your Murena Cloud identity at murena.io is not (yet) compatible with our various websites and forums.

htdocs/images/howtos/murena_account_deletion_option_1.png

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htdocs/images/howtos/murena_account_deletion_option_2.png

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