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Commit 15a85895 authored by Manoj Nair's avatar Manoj Nair
Browse files

Merge branch '1134-removal-of-email-ids-from-documentation' into 'master' 

Resolve "Removal of email IDs from documentation"

Closes #1134

See merge request e/documentation/user!1375
parents 6654cb56 65d6b827

htdocs/_i18n/it/pages/support_topics/other_questions.md

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@@ -137,15 +137,7 @@ If this is too complicated for you, you can also try generating logs without a c 


### How to collect full logs?



If you are looking at reporting issues to our helpdesk use the ID helpdesk@e.email

1. Enable developer options with `Settings`> `About Phone`> tap `Build Number` (at the bottom) 7 times.

2. Generate the bug report with `Settings` > `System`> `Developer Options` > `Bug report` > `Full report` > `Report` 

3. After that you have to wait for a couple of minutes, until the phone notifies you that the logs are ready.

4. Open `Files` > `Hamburger Menu` (Top Left) > `Bug Reports` > Context Menu (3 dots, Top Right) > `Select All` > `Share`



    You can share use the email address to send them, then let us know that you have sent them, as they will likely be received in a new ticket.

Please Note: Logs **should not be shared publicly** as they may contain sensitive data.



Check this guide to get details on how to [add logs](/support-topics/create-a-log)

### How do I factory reset my phone ?



Please make sure you are running the latest /e/ OS version: Click Settings > System Updates, click the curved arrow at top right to see the latest version and install it.