@@ -137,15 +137,7 @@ If this is too complicated for you, you can also try generating logs without a c
### How to collect full logs?
If you are looking at reporting issues to our helpdesk use the ID helpdesk@e.email
1. Enable developer options with `Settings`> `About Phone`> tap `Build Number` (at the bottom) 7 times.
2. Generate the bug report with `Settings` > `System`> `Developer Options` > `Bug report` > `Full report` > `Report`
3. After that you have to wait for a couple of minutes, until the phone notifies you that the logs are ready.
4. Open `Files` > `Hamburger Menu` (Top Left) > `Bug Reports` > Context Menu (3 dots, Top Right) > `Select All` > `Share`
You can share use the email address to send them, then let us know that you have sent them, as they will likely be received in a new ticket.
Please Note: Logs **should not be shared publicly** as they may contain sensitive data.
Check this guide to get details on how to [add logs](/support-topics/create-a-log)
### How do I factory reset my phone ?
Please make sure you are running the latest /e/ OS version: Click Settings > System Updates, click the curved arrow at top right to see the latest version and install it.
