Weekly Helpdesk report : 29.03.2024 - 04.04.2024
This weeks most impacting issues
- Murena Cloud terms and conditions acceptance, users who have contacted us do not know if they have accepted them or not.
- Irregularities in the password change process, users often report that they do not receive the recovery email.
- Reports of Bluetooth and Wi-Fi disconnection in Murena One, after updating /e/OS version 1.21
Past issues:
Hidden IP issues: https://gitlab.e.foundation/e/backlog/-/issues/7893
Let's use different queues in Helpdesk: https://gitlab.e.foundation/e/infra/backlog/-/issues/2635\ - done with new workflow.
Notifications for system outages: https://gitlab.e.foundation/e/infra/backlog/-/issues/2628 , https://gitlab.e.foundation/e/infra/backlog/-/issues/2627 : no progress, use https://gitlab.e.foundation/e/infra/backlog/-/incidents# for now
Workflow discussion: https://gitlab.e.foundation/e/os/backlog/-/issues/1967 : Queues were set and we are working according to the new workflow
Edited by Haydee Elizondo