Impossibility of connecting hearing aids via bluetooth
- /e/ version: 1.13
- Device model(s): Fairphone 3+
- Developer mode enabled: no
- Device rooted: no
- Trackers blocker enabled: no
Summary
The user reports that he cannot connect the hearing aids via Bluetooth.
The problem
Steps to reproduce
-Hearing aids specs: https://product-support.phonak.com/s/article/Bluetooth-compatibility?language=en_US
-Fariphone 3+ bluetooth version. 5.0, A2DP, LE
According to the website, the devices are compatible with Fairphone 3+, but when the user tries to connect them from,
Settings > Bluetooth and
Settings > Accessibility
There is no successful connection
What is the current behavior?
What is the expected correct behavior?
Technical informations
Relevant logs (adb logcat
)
Awaiting customer imput
Relevant screenshots
Awaiting customer imput
Solutions
Workaround
Possible fixes
Edited by Haydee Elizondo