N26(de.number26.android): Impossible to complete KYC step
- /e/ version: 1.7
- Device model(s): star2lte
- Developer mode enabled: yes
- Device rooted: no
- Trackers blocker enabled: yes
Summary
It is impossible to scan ID card in the N26 banking app to complete the KYC step
The problem
Steps to reproduce
When setting up a N26 account, the process requires to take a picture of an ID card or passport.
What is the current behavior?
When the app launches the scan with the phone camera, it doesn't detect the document
What is the expected correct behavior?
The document should be recognised
Technical informations
Relevant logs (adb logcat
)
2023-02-02 13:46:15.057 4603-8663 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW cmp=de.number26.android/com.n26.status_screen.presentation.StatusScreenActivity (has extras)} from uid 10103
2023-02-02 13:46:15.001 23051-23065 chatty de.number26.android I uid=10103(de.number26.android) FinalizerDaemon identical 1 line
2023-02-02 13:46:15.084 6078-8336 GmsTapAndPay com.google.android.gms D bound by: GetServiceRequest{serviceId=TAP_AND_PAY, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-02 13:46:15.088 4603-8663 ActivityTaskManager system_server I START u0 {cmp=de.number26.android/com.n26.status_screen.presentation.refactor.RefactorStatusScreenActivity (has extras)} from uid 10103
2023-02-02 13:46:15.114 6078-8336 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-02 13:46:15.159 6078-16158 MeasurementService com.google.android.gms D f2(com.google.android.gms.measurement.internal.UserAttributeParcel@e47fdc8) for AppMetadata[de.number26.android]
2023-02-02 13:46:15.160 6078-16158 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@4aa2e61) for AppMetadata[de.number26.android]
2023-02-02 13:46:15.162 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@69d7d86) for AppMetadata[de.number26.android]
2023-02-02 13:46:15.163 6078-16158 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@8f17647) for AppMetadata[de.number26.android]
2023-02-02 13:46:15.164 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@2c32e74) for AppMetadata[de.number26.android]
2023-02-02 13:46:15.171 6078-8336 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-02 13:46:15.173 6078-16158 MeasurementService com.google.android.gms D f10(-2167598400511922584, null, RefactorStatusScreenActivity, de.number26.android)
2023-02-02 13:46:15.176 6078-16158 MeasurementService com.google.android.gms D f10(-2167598400511922583, StatusScreenFragment, RefactorStatusScreenActivity, de.number26.android)
2023-02-02 13:46:15.583 4161-5140 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.login.main.presentation.LoginActivity#0] disconnect: not connected (req=1)
2023-02-02 13:46:24.817 4603-4805 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW cmp=de.number26.android/com.n26.routing.presentation.routing.KycRoutingActivity (has extras)} from uid 10103
2023-02-02 13:46:25.015 6078-16158 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-02 13:46:25.054 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@e90e73f) for AppMetadata[de.number26.android]
2023-02-02 13:46:25.055 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@3e1d80c) for AppMetadata[de.number26.android]
2023-02-02 13:46:25.056 6078-16158 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@c44d555) for AppMetadata[de.number26.android]
2023-02-02 13:46:25.056 6078-8336 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-02 13:46:25.067 6078-8336 MeasurementService com.google.android.gms D f10(-2167598400511922582, null, KycRoutingActivity, de.number26.android)
2023-02-02 13:46:25.074 6078-8336 MeasurementService com.google.android.gms D f10(-2167598400511922581, NavHostFragment, KycRoutingActivity, de.number26.android)
2023-02-02 13:46:25.473 4161-4204 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.status_screen.presentation.refactor.RefactorStatusScreenActivity#0] disconnect: not connected (req=1)
2023-02-02 13:46:27.842 4603-4619 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW cmp=de.number26.android/com.n26.kyc_reliance.presentation.terms.KycRelianceTermsActivity (has extras)} from uid 10103
2023-02-02 13:46:27.849 4161-4640 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.routing.presentation.routing.KycRoutingActivity#1] disconnect: not connected (req=1)
2023-02-02 13:46:27.857 4603-10540 InputDispatcher system_server E Window handle Window{e4ed41f u0 de.number26.android/com.n26.routing.presentation.routing.KycRoutingActivity} has no registered input channel
2023-02-02 13:46:27.890 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@ec91ca4) for AppMetadata[de.number26.android]
2023-02-02 13:46:27.891 6078-8336 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-02 13:46:27.924 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@d335a0d) for AppMetadata[de.number26.android]
2023-02-02 13:46:27.924 6078-16158 MeasurementService com.google.android.gms D f10(-2167598400511922580, null, KycRelianceTermsActivity, de.number26.android)
2023-02-02 13:46:28.357 4161-5133 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.routing.presentation.routing.KycRoutingActivity#0] disconnect: not connected (req=1)
2023-02-02 13:46:31.710 4603-6512 ActivityTaskManager system_server I START u0 {cmp=de.number26.android/com.n26.kyc_reliance.presentation.main_flow.KycRelianceMainFlowActivity} from uid 10103
2023-02-02 13:46:31.738 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@c66bdc5) for AppMetadata[de.number26.android]
2023-02-02 13:46:31.738 6078-8336 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-02 13:46:31.751 4603-4805 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW cmp=de.number26.android/com.n26.fourthline.document.presentation.FourthlineDocumentActivity (has extras)} from uid 10103
2023-02-02 13:46:31.758 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@ef031a) for AppMetadata[de.number26.android]
2023-02-02 13:46:31.759 6078-10007 MeasurementService com.google.android.gms D f10(-2167598400511922579, null, KycRelianceMainFlowActivity, de.number26.android)
2023-02-02 13:46:31.769 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@8360028) for AppMetadata[de.number26.android]
2023-02-02 13:46:31.770 6078-8336 MeasurementService com.google.android.gms D f10(-2167598400511922578, KycRelianceStepEntryFragment, KycRelianceMainFlowActivity, de.number26.android)
2023-02-02 13:46:31.779 6078-8336 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-02 13:46:31.808 6078-10007 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@d7a427) for AppMetadata[de.number26.android]
2023-02-02 13:46:31.809 6078-10007 MeasurementService com.google.android.gms D f10(-2167598400511922577, null, FourthlineDocumentActivity, de.number26.android)
2023-02-02 13:46:31.855 6078-10007 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@3bbe07d) for AppMetadata[de.number26.android]
2023-02-02 13:46:31.856 6078-10007 MeasurementService com.google.android.gms D f10(-2167598400511922576, PageInstructionsFragment, FourthlineDocumentActivity, de.number26.android)
2023-02-02 13:46:31.859 4161-5140 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.kyc_reliance.presentation.main_flow.KycRelianceMainFlowActivity#0] disconnect: not connected (req=1)
2023-02-02 13:46:32.251 4161-4203 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.kyc_reliance.presentation.terms.KycRelianceTermsActivity#0] disconnect: not connected (req=1)
2023-02-02 13:46:33.609 4443-24794 CameraService cameraserver I CameraService::connect call (PID -1 "de.number26.android", camera ID 0) for HAL version default and Camera API version 2
2023-02-02 13:46:33.609 4443-24794 Camera2ClientBase cameraserver I Camera 0: Opened. Client: de.number26.android (PID 23051, UID 10103)
2023-02-02 13:46:33.611 6078-8336 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@f1e66ca) for AppMetadata[de.number26.android]
2023-02-02 13:46:33.614 6078-8336 MeasurementService com.google.android.gms D f10(-2167598400511922575, DocumentScannerFragment, FourthlineDocumentActivity, de.number26.android)
2023-02-02 13:47:14.761 6078-10007 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-02 13:47:14.767 6078-10007 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@e6f11ef) for AppMetadata[de.number26.android]
2023-02-02 13:47:14.768 6078-10007 MeasurementService com.google.android.gms D f10(-2167598400511922574, ErrorFragment, FourthlineDocumentActivity, de.number26.android)
2023-02-02 13:47:35.015 4161-4203 BufferQueueProducer surfaceflinger E [SurfaceView - de.number26.android/com.n26.fourthline.document.presentation.FourthlineDocumentActivity#0] disconnect: not connected (req=1)
2023-02-02 13:47:35.034 4161-4204 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.fourthline.document.presentation.FourthlineDocumentActivity#0] disconnect: not connected (req=1)
2023-02-02 13:47:35.053 6078-16158 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-02 13:47:35.083 6078-16158 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@8715539) for AppMetadata[de.number26.android]
2023-02-02 13:47:35.085 6078-10007 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-02 13:47:36.892 6078-10007 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@7ae54df) for AppMetadata[de.number26.android]
2023-02-02 13:47:40.282 4443-4697 Camera2ClientBase cameraserver I Closed Camera 0. Client was: de.number26.android (PID 23051, UID 10103)
Relevant screenshots
Solutions
Workaround
Possible fixes
Edited by Nicolas Gelot