Can't open an account from the N26 banking app
- /e/ version: 1.7
- Device model(s): star2lte
- Developer mode enabled: yes
- Device rooted: no
- Trackers blocker enabled: yes/no Both
Summary
Impossible to create an account from the N26 banking app
The problem
Steps to reproduce
Install N26, try to create an account
What is the current behavior?
The process is stuck on the first step of the process. It is impossible to validate personal information.
What is the expected correct behavior?
This step should work fine.
Technical informations
Relevant logs (adb logcat
)
It seems that there is an issue in the webview.
2023-02-01 08:54:30.753 4606-4809 ActivityTaskManager system_server I START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher bnds=[118,1138][330,1350]} from uid 10114
2023-02-01 08:54:30.791 4606-4634 ActivityManager system_server I Start proc 30913:de.number26.android/u0a103 for pre-top-activity {de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher}
2023-02-01 08:54:31.787 4606-24324 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW flg=0x14008000 cmp=de.number26.android/com.n26.login.main.presentation.LoginActivity (has extras)} from uid 10103
2023-02-01 08:54:31.810 4606-24324 ActivityTaskManager system_server W Duplicate finish request for ActivityRecord{2b732f5 u0 de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher t212 f}
2023-02-01 08:54:33.993 4606-5627 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW cmp=de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity (has extras)} from uid 10103
2023-02-01 08:54:35.801 4606-4809 ActivityTaskManager system_server I START u0 {cmp=de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity (has extras)} from uid 10103
2023-02-01 08:54:35.986 4606-4634 ActivityManager system_server I Start proc 31056:com.android.webview:sandboxed_process0:org.chromium.content.app.SandboxedProcessService0:0/u0i10 for {de.number26.android/org.chromium.content.app.SandboxedProcessService0:0}
2023-02-01 08:55:20.581 4606-8635 ClipboardService system_server E Denying clipboard access to de.number26.android, application is not in focus neither is a system service for user 0
2023-02-01 08:57:33.282 4606-15408 ProcessStats system_server W Tracking association SourceState{37dee72 de.number26.android/10103 Top #26647} whose proc state 1 is better than process ProcessState{80c3b0a com.google.android.gms/10019 pkg=com.google.android.gms} proc state 2 (1 skipped)
2023-02-01 08:59:08.130 4606-24324 ProcessStats system_server W Tracking association SourceState{37dee72 de.number26.android/10103 Top #27050} whose proc state 1 is better than process ProcessState{80c3b0a com.google.android.gms/10019 pkg=com.google.android.gms} proc state 2 (57 skipped)
2023-02-01 08:59:18.159 4606-15408 ProcessStats system_server W Tracking association SourceState{37dee72 de.number26.android/10103 Top #27143} whose proc state 1 is better than process ProcessState{80c3b0a com.google.android.gms/10019 pkg=com.google.android.gms} proc state 2 (52 skipped)
2023-02-01 09:03:37.668 6063-22886 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:03:37.670 6063-22886 MeasurementService com.google.android.gms D f10(2494878046994394365, null, CreateAccountWebViewActivity, de.number26.android)
2023-02-01 09:03:47.148 6063-22886 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:03:47.153 6063-8900 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@b3829ee) for AppMetadata[de.number26.android]
2023-02-01 09:03:47.153 6063-8900 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:03:47.202 4161-4675 BufferQueueProducer surfaceflinger E [de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity#0] disconnect: not connected (req=1)
2023-02-01 09:03:48.127 4606-4627 ActivityManager system_server I Killing 30913:de.number26.android/u0a103 (adj 925): remove task
2023-02-01 09:03:48.177 4606-5006 ActivityManager system_server W Scheduling restart of crashed service de.number26.android/org.chromium.content.app.SandboxedProcessService0:0 in 1000ms
2023-02-01 09:03:48.341 4606-4713 InputDispatcher system_server W channel 'cb25172 de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
2023-02-01 09:03:48.341 4606-4713 InputDispatcher system_server E channel 'cb25172 de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
2023-02-01 09:03:48.341 4606-4713 InputDispatcher system_server W channel 'eef3c8b de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
2023-02-01 09:03:48.341 4606-4713 InputDispatcher system_server E channel 'eef3c8b de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
2023-02-01 09:03:48.342 4606-4713 InputDispatcher system_server W channel 'b2c26a1 de.number26.android/com.n26.login.main.presentation.LoginActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
2023-02-01 09:03:48.342 4606-4713 InputDispatcher system_server E channel 'b2c26a1 de.number26.android/com.n26.login.main.presentation.LoginActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
2023-02-01 09:03:48.396 4606-4942 WindowManager system_server I WIN DEATH: Window{cb25172 u0 de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity}
2023-02-01 09:03:48.396 4606-4942 InputDispatcher system_server W Attempted to unregister already unregistered input channel 'cb25172 de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity (server)'
2023-02-01 09:03:48.397 4606-4623 WindowManager system_server I WIN DEATH: Window{b2c26a1 u0 de.number26.android/com.n26.login.main.presentation.LoginActivity}
2023-02-01 09:03:48.398 4606-4623 InputDispatcher system_server W Attempted to unregister already unregistered input channel 'b2c26a1 de.number26.android/com.n26.login.main.presentation.LoginActivity (server)'
2023-02-01 09:03:48.400 4606-10523 WindowManager system_server I WIN DEATH: Window{eef3c8b u0 de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity}
2023-02-01 09:03:48.400 4606-10523 InputDispatcher system_server W Attempted to unregister already unregistered input channel 'eef3c8b de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity (server)'
2023-02-01 09:03:54.742 4606-5236 ActivityTaskManager system_server I START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher bnds=[118,1138][330,1350]} from uid 10114
2023-02-01 09:03:54.794 4606-4634 ActivityManager system_server I Start proc 32216:de.number26.android/u0a103 for pre-top-activity {de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher}
2023-02-01 09:03:54.827 32216-32216 chatty pid-32216 I uid=10103(de.number26.android) identical 1 line
2023-02-01 09:03:55.136 32216-32216 FirebaseCrashlytics pid-32216 I Initializing Firebase Crashlytics 18.3.2 for de.number26.android
2023-02-01 09:03:55.180 32216-32261 FA pid-32216 I To enable faster debug mode event logging run:
adb shell setprop debug.firebase.analytics.app de.number26.android
2023-02-01 09:03:55.532 4606-10523 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW flg=0x14008000 cmp=de.number26.android/com.n26.login.main.presentation.LoginActivity (has extras)} from uid 10103
2023-02-01 09:03:55.547 4606-10523 ActivityTaskManager system_server W Duplicate finish request for ActivityRecord{19ec8ef u0 de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher t213 f}
2023-02-01 09:03:55.573 6063-22886 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:03:55.834 6063-22886 GmsSafetyNet com.google.android.gms D bound by: GetServiceRequest{serviceId=SAFETY_NET_CLIENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:03:55.846 6063-22887 MeasurementService com.google.android.gms D f4() for AppMetadata[de.number26.android]
2023-02-01 09:03:55.851 6063-22887 MeasurementService com.google.android.gms D f2(com.google.android.gms.measurement.internal.UserAttributeParcel@487c708) for AppMetadata[de.number26.android]
2023-02-01 09:03:55.852 6063-22887 MeasurementService com.google.android.gms D f2(com.google.android.gms.measurement.internal.UserAttributeParcel@4a45ea1) for AppMetadata[de.number26.android]
2023-02-01 09:03:55.853 6063-22886 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@5788c6) for AppMetadata[de.number26.android]
2023-02-01 09:03:55.856 6063-22887 MeasurementService com.google.android.gms D f11() for AppMetadata[de.number26.android]
2023-02-01 09:03:55.861 6063-22887 MeasurementService com.google.android.gms D setDefaultEventParameters(Bundle[EMPTY_PARCEL]) for AppMetadata[de.number26.android]
2023-02-01 09:03:55.869 6063-22887 MeasurementService com.google.android.gms D f10(799966556342503549, null, LoginActivity, de.number26.android)
2023-02-01 09:03:55.949 4606-4632 ActivityTaskManager system_server I Displayed de.number26.android/com.n26.login.main.presentation.LoginActivity: +1s197ms
2023-02-01 09:03:59.523 4606-5610 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW cmp=de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity (has extras)} from uid 10103
2023-02-01 09:03:59.553 6063-22886 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@9564bb4) for AppMetadata[de.number26.android]
2023-02-01 09:03:59.554 6063-22886 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:03:59.618 6063-22887 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@1b36b52) for AppMetadata[de.number26.android]
2023-02-01 09:03:59.621 6063-22887 MeasurementService com.google.android.gms D f10(799966556342503550, null, SignUpIntroActivity, de.number26.android)
2023-02-01 09:03:59.648 6063-22887 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@783de23) for AppMetadata[de.number26.android]
2023-02-01 09:03:59.653 6063-22887 MeasurementService com.google.android.gms D f10(799966556342503551, IntroFragment, SignUpIntroActivity, de.number26.android)
2023-02-01 09:04:00.280 4161-4205 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.login.main.presentation.LoginActivity#0] disconnect: not connected (req=1)
2023-02-01 09:04:00.842 32216-32360 ProfileInstaller de.number26.android D Skipping profile installation for de.number26.android
2023-02-01 09:04:49.185 4606-5236 ActivityTaskManager system_server I START u0 {cmp=de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity (has extras)} from uid 10103
2023-02-01 09:04:49.307 4606-4634 ActivityManager system_server I Start proc 32470:com.android.webview:sandboxed_process0:org.chromium.content.app.SandboxedProcessService0:0/u0i12 for {de.number26.android/org.chromium.content.app.SandboxedProcessService0:0}
2023-02-01 09:04:49.489 6063-22887 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:04:49.495 6063-22887 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@40c806f) for AppMetadata[de.number26.android]
2023-02-01 09:04:49.496 6063-22887 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@d4eb17c) for AppMetadata[de.number26.android]
2023-02-01 09:04:49.497 6063-22886 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:04:49.509 6063-22886 MeasurementService com.google.android.gms D f10(799966556342503552, null, CreateAccountWebViewActivity, de.number26.android)
2023-02-01 09:04:49.887 4161-5128 BufferQueueProducer surfaceflinger E [de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity#0] disconnect: not connected (req=1)
2023-02-01 09:05:27.090 4606-4627 ProcessStats system_server W Tracking association SourceState{d1e6eba de.number26.android/10103 Top #28306} whose proc state 1 is better than process ProcessState{80c3b0a com.google.android.gms/10019 pkg=com.google.android.gms} proc state 2 (3 skipped)
2023-02-01 09:05:27.181 6063-8900 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:05:27.194 6063-8900 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@ce9b414) for AppMetadata[de.number26.android]
2023-02-01 09:05:27.195 6063-8900 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:05:27.373 4161-4675 BufferQueueProducer surfaceflinger E [de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity#0] disconnect: not connected (req=1)
2023-02-01 09:05:29.195 6063-8900 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@fd7f4bd) for AppMetadata[de.number26.android]
2023-02-01 09:05:30.138 6063-22887 MeasurementService com.google.android.gms D f10(799966556342503552, null, CreateAccountWebViewActivity, de.number26.android)
2023-02-01 09:06:30.300 4606-4627 ProcessStats system_server W Tracking association SourceState{d1e6eba de.number26.android/10103 Top #28684} whose proc state 1 is better than process ProcessState{80c3b0a com.google.android.gms/10019 pkg=com.google.android.gms} proc state 2 (142 skipped)
2023-02-01 09:06:30.367 6063-8900 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:06:30.377 6063-8900 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@e5fbbc8) for AppMetadata[de.number26.android]
2023-02-01 09:06:30.378 6063-8900 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:06:30.584 4161-4675 BufferQueueProducer surfaceflinger E [de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity#0] disconnect: not connected (req=1)
2023-02-01 09:06:32.421 6063-8900 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@eaa1461) for AppMetadata[de.number26.android]
2023-02-01 09:06:42.514 4606-5236 ProcessStats system_server W Tracking association SourceState{d1e6eba de.number26.android/10103 Top #28777} whose proc state 1 is better than process ProcessState{80c3b0a com.google.android.gms/10019 pkg=com.google.android.gms} proc state 2 (100 skipped)
2023-02-01 09:09:19.062 6063-22887 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:09:19.064 6063-22887 MeasurementService com.google.android.gms D f10(799966556342503552, null, CreateAccountWebViewActivity, de.number26.android)
2023-02-01 09:09:25.282 4161-4205 BufferQueueProducer surfaceflinger E [de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity#0] disconnect: not connected (req=1)
2023-02-01 09:09:25.312 6063-22887 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:09:25.329 6063-22887 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@f23f63b) for AppMetadata[de.number26.android]
2023-02-01 09:09:25.331 6063-22887 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:09:27.365 6063-22887 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@3f80158) for AppMetadata[de.number26.android]
2023-02-01 09:09:39.116 4606-5006 ActivityTaskManager system_server I START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher bnds=[118,1138][330,1350]} from uid 10114
2023-02-01 09:09:39.125 4606-4628 WindowManager system_server W TaskSnapshotSurface.create: Failed to find main window for token=AppWindowToken{af02412 token=Token{b54679d ActivityRecord{656a674 u0 de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher t213}}}
2023-02-01 09:09:39.167 4606-4977 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW flg=0x14008000 cmp=de.number26.android/com.n26.login.main.presentation.LoginActivity (has extras)} from uid 10103
2023-02-01 09:09:39.171 4606-11118 ActivityTaskManager system_server W Duplicate finish request for ActivityRecord{656a674 u0 de.number26.android/de.number26.machete.android.refactor.presentation.settings.customize_icon.launch_aliases.TealActivityLauncher t213 f}
2023-02-01 09:09:39.374 6063-22886 MeasurementService com.google.android.gms D bound by: GetServiceRequest{serviceId=MEASUREMENT, gmsVersion=12451000, packageName='de.number26.android', extras=Bundle[{}]}
2023-02-01 09:09:39.382 4606-4632 ActivityTaskManager system_server I Displayed de.number26.android/com.n26.login.main.presentation.LoginActivity: +250ms
2023-02-01 09:09:39.384 6063-22886 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@ed869c) for AppMetadata[de.number26.android]
2023-02-01 09:09:39.384 6063-22886 MeasurementService com.google.android.gms D f10(799966556342503553, null, LoginActivity, de.number26.android)
2023-02-01 09:09:40.474 4606-4977 ActivityTaskManager system_server I START u0 {act=android.intent.action.VIEW cmp=de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity (has extras)} from uid 10103
2023-02-01 09:09:40.507 6063-22886 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@cce08a5) for AppMetadata[de.number26.android]
2023-02-01 09:09:40.508 6063-22886 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:09:40.532 6063-22886 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@7fae42b) for AppMetadata[de.number26.android]
2023-02-01 09:09:40.533 6063-22886 MeasurementService com.google.android.gms D f10(799966556342503554, null, SignUpIntroActivity, de.number26.android)
2023-02-01 09:09:40.543 6063-22886 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@b9a7088) for AppMetadata[de.number26.android]
2023-02-01 09:09:40.545 6063-22886 MeasurementService com.google.android.gms D f10(799966556342503555, IntroFragment, SignUpIntroActivity, de.number26.android)
2023-02-01 09:09:41.256 4161-4204 BufferQueueProducer surfaceflinger E [de.number26.android/com.n26.login.main.presentation.LoginActivity#0] disconnect: not connected (req=1)
2023-02-01 09:09:41.770 4606-11672 ActivityTaskManager system_server I START u0 {cmp=de.number26.android/de.number26.machete.android.ui.signup.CreateAccountWebViewActivity (has extras)} from uid 10103
2023-02-01 09:09:41.793 6063-8900 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@474c8d2) for AppMetadata[de.number26.android]
2023-02-01 09:09:41.794 6063-8900 MeasurementService com.google.android.gms D f10(0, null, null, de.number26.android)
2023-02-01 09:09:41.848 4606-4634 ActivityManager system_server I Start proc 877:com.android.webview:sandboxed_process0:org.chromium.content.app.SandboxedProcessService0:1/u0i13 for {de.number26.android/org.chromium.content.app.SandboxedProcessService0:1}
2023-02-01 09:09:41.850 6063-8900 MeasurementService com.google.android.gms D f1(com.google.android.gms.measurement.internal.EventParcel@f9a5c59) for AppMetadata[de.number26.android]
2023-02-01 09:09:41.851 6063-8900 MeasurementService com.google.android.gms D f10(799966556342503556, null, CreateAccountWebViewActivity, de.number26.android)
2023-02-01 09:09:42.310 4161-5980 BufferQueueProducer surfaceflinger E [de.number26.android/de.number26.machete.android.ui.signup.SignUpIntroActivity#0] disconnect: not connected (req=1)
2023-02-01 09:10:03.293 32216-32216 chatty de.number26.android I uid=10103(de.number26.android) identical 1 line
Relevant screenshots
Solutions
Workaround
Possible fixes
Edited by Alexis Noetinger