Cameras on FP3 not working
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/e/ version: 0.9-2020061158052-dev
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Device model: FP3
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When it started to occur: On 06/14/2020. Camera was still working successfully with jitsi video call on 06/11/2020 after OS update from 0.9-2020051454091-dev to 0.9-2020061158052-dev.
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Reproducible with the last /e/ version: Yes.
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Reproducible with LineageOS: -
Summary
Both cameras (rear/front) have stopped working. They seem to be just "gone" from the system. I get a black screen with an error massage when opening the the open camera app (see attached) and can't even select between front and rear camera. Even the flashlight icon in the top bar is greyed out. I tried all the standard procedures described on the fairphone support page (clearing camera app cache & storage, rebooting to safe mode), but nothing changed. I also tried several alternative camera apps, but same result. In Jitsi, at least the microphone works. It seems a bit strange to me that both cameras are gone. Its a brand new phone, so there should be no reason for a hardware problem.
I’d like to mention one more thing, because I don’t know, if this might have something to do with the camera issue: I encounterd several black screens during phone calls, which left the whole device dead. I could only make my FP restart after taking the battery off, putting it back in and then pushing on/off button. That occurred three times on 06/12 and 06/13/2020. Since then, it hasn’t occurred again.
See also this thread on e community forum
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The device is unusable -
The bug is the source of a data loss or a big waste of time -
The bug concerns a third-party application -
The bug concerns security -
The bug concerns privacy
The problem
Steps to reproduce
Start up device, start open camera app or any other app, that uses the camera(s).
What is the current behavior?
Both cameras (rear, front) don't give any feedback at all. In the open camera app, I also get an error message (see screenshot below).
What is the expected correct behavior?
Both cameras should work normally.
Technical informations
Relevant logs (adb logcat
)
bugreport-FP3-PQ3A.190801.002-2020-06-20-19-31-42.zip
Relevant screenshots
Solutions
Possible fixes