* On the web at [https://murena.io](https://murena.io) to retrieve all the pictures, videos you took with your /e/OS smartphone
* To access on the [Murena Workspace](https://murena.io) all you emails and check your calendar
### Adding a Recovery ID to your account
* Ensure you add a valid recovery email address to your Murena Workspace account. The recovery email is important in case you lose access to your Murena Workspace account for any reason.
* Please note that as long as you don't set and verify a recovery email address your Murena Workspace account will have limited functionality. After 30 days without setting and verifying a recovery email address your account will be disabled and then deleted.
* You can set a recovery email adrress by going to the `Murena Workspace Dashboard` >> Click on your `Profile icon` (top right) >> `Settings` >> in the left pannel click on `Security` >> `Recovery Email`
* Once you've entered a valid recovery email, you need to verify the email address you have set by clicking on a link in an email sent to this recovery address. On successfully verifying the recovery email address you will see the message `Recovery email is verified.` displayed below the text box.
* If you want to change the set recovery email address you'll have to follow the same process.

* Please read carefully [Murena Workspace's Terms Of Service](https://murena.io/en/termsandconditions) for more details.
### Having trouble creating an Murena Workspace account?
* If you never received the invitation on your current email, check your email client SPAM folders
* If you don't receive the verification email in your recovery email inbox, please check your SPAM folders.
* If you cannot login in your /e/OS smartphone or at [https://murena.io](https://murena.io) try to reset your password with the reset link available at [https://murena.io](https://murena.io)
* Make sure that you use your username@murena.io as email for the reset process, NOT your recovery email.
* If you are still facing issues you can {% translate content.contact_helpdesk %}