Merge branch '855-faq-content-update' into 'master'

### How to get logs and create an issue

Would you be able to follow this guide to create a [GitLab issue record](https://doc.e.foundation/how-tos/report-an-issue) 

It is also possible that we create the record, but for you would be easier to explain the issue and to keep communicating on GitLab, if you open it. You can open a GitLab account with your /e/OS (Murena) email. If you use another email, and it is not accepted, let us know, so we can whitelist your email.

Getting logs is very helpful for the developers for finding the issues. To get the logs using a computer use [this method](https://community.e.foundation/t/howto-get-a-log-from-your-phone/2366)

To create a GitLab issue record, you can open a GitLab account with your /e/OS (Murena) email. If you use another email, and it is not accepted, let us know, so we can whitelist your email. Getting logs is very helpful for the developers for finding the issues. To get the logs using a computer use [this method](https://community.e.foundation/t/howto-get-a-log-from-your-phone/2366)

If this is too complicated for you, you can also try generating logs without a computer use [this method](https://community.e.foundation/t/howto-create-a-log-a-bug-report-easily-without-computer/14072)

3. You can use the helpdesk email address to send them, then let us know that you have sent them, as they will likely be received in a new ticket.

Please Note: Logs should not be shared publicly as they may contain sensitive data.

### How do I factory reset my phone (not for FP4) ?

### How do I factory reset my phone ?

Please make sure you are running the latest /e/ OS version: Click Settings > System Updates, click the curved arrow at top right to see the latest version and install it.

To perform factory reset, you can use: `Click Settings` > `System` > `Advanced` > `Reset options` > `Erase all data (factory reset)`

### Factory reset from /e/ recovery FP4

### Factory reset using recovery

You can factory reset your phone from the recovery. You will lose all data on the phone.

Please turn off the phone, then press and hold volume up button and insert the charging cable, you can leave the button after vibration. You will see /e/ recovery screen. From the recovery menu, select factory reset, format data/factory reset, then format data. Your phone will erase all data, restart, and will act like a new device.

- Method 1: Please turn off the phone, then press and hold power + volume up buttons. You will see /e/ recovery screen. From the recovery menu, select factory reset, format data/factory reset, then format data. Your phone will erase all data, restart, and will act like a new device.

- Method 2: Please turn off the phone, then press and hold volume up button and insert the charging cable, you can leave the button after vibration. You will see /e/ recovery screen. From the recovery menu, select factory reset, format data/factory reset, then format data. Your phone will erase all data, restart, and will act like a new device.

### How do I update the OS to the latest /e/OS build of the same version?

* Have the OTA zip linked downloaded

* Enable USB debugging

* Connect phone to PC

* Type adb reboot sideload on PC's terminal and phone will reboot to sideload mode

* then type adb wait-for-sideload sideload <path to OTA zip> , usually dragging and dropping the file works in most OS's

* Type `adb reboot sideload` on PC's terminal and phone will reboot to sideload mode

* then type adb wait-for-sideload sideload "add the path to .zip file", usually dragging and dropping the file works in most OS's

### GPS Location not working?