Donate to e Foundation | Murena handsets with /e/OS | Own a part of Murena! Learn more

Commit c7ae68d5 authored by Paolo Pantaleo's avatar Paolo Pantaleo Committed by Weblate
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Translated using Weblate (Italian) 

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Translation: /e/ support center/Pages/Support_Topics/Other_Questions
Translate-URL: https://i18n.e.foundation/projects/e-support-center/pagessupport_topicsother_questions/it/
parent b6ea4461

htdocs/_i18n/it/pages/support_topics/other_questions.md

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## About the /e/OS

## Info su /e/OS



### When do /e/OS builds get AOSP security updates and vendor patches?

### Quando ricevono le build di /e/OS gli aggiornamenti di sicurezza di AOSP e le patch del produttore?



When we build /e/OS, we apply the security patches available from AOSP for this Android version (ie: Android 10, Android 11, etc...). AOSP is open-source, with both Google and a large community of developers, including /e/OS working on it.

Quando costruiamo /e/OS, applichiamo le patch di sicurezza disponibili da AOSP per la corrispondente versione di Android (cioè: Android 10, Android 11, etc...). AOSP è open-source e ci lavorano sia sviluppatori di Google, che di una grande community, compresi quelli di /e/OS.



The availability of an AOSP version for a given device mostly depends on how long the open-source community is ready to support this device. Sometimes technical blocking points require moving to a more recent Android version.

It is also possible that the community, for example /e/OS, LineageOS or others, will back-port the latest security patches to an older AOSP version.

La disponibiltà di una versione di AOSP per un dispositivo dipende principalmente dal tempo per il quale la community open-source è disposta a supportarlo. A volte dei blocchi tecnologici richiedono il passaggio ad una versione Android più recente.

A volte una community, per esempio quella di /e/OS, LineageOS o altre, esegue il back-port delle ultime patch di sicurezza su una verione AOSP meno recente.



With /e/OS, we sometimes have the option to make an /e/OS version based on newer Android version to provide a longer lifetime to key devices. For example, your device is initially based on Android 11, but there is a new OS version for your device based on Android 12, this will mean that your device will get security updates for a longer period. This is different from vendor provided device patches. Which end, when the last stock ROM update is published by the device manufacturer.
@@ -15,33 +15,33 @@ With /e/OS, we sometimes have the option to make an /e/OS version based on newer 
For future releases, check the link [here](https://gitlab.e.foundation/groups/e/-/milestones)





### Which folders in the /e/OS are synced with the murenacloud

### Quali cartelle di /e/OS vengono sincronizzate su murenacloud



For information regarding which folders will be synced check out [this guide](https://gitlab.e.foundation/e/os/eDrive#map-of-synced-directories)

Per informazioni su quali cartelle verranno sincronizzate vedi [questa guida](https://gitlab.e.foundation/e/os/eDrive#map-of-synced-directories)



### How do I know if my device is supported?

### Come posso sapere se il mio dispositivo è supportato?



You can see the list of officially supported devices (and also the download link) [here](https://doc.e.foundation/devices)

Trovi l'elenco dei dispositivi supportati ufficialmente (e i relativi link per i download) [qui](https://doc.e.foundation/devices)



### Do I have to install the /e/OS manually

For some of the devices that we support, the [Easy Installer](https://doc.e.foundation/easy-installer) can be used to install /e/OS

### Devo installare /e/OS manualmente?

Per installare /e/OS, su alcuni dei modelli supportati, si può usare [Easy Installer](https://doc.e.foundation/easy-installer)



    



### What if my device is not on your supported list?

### Che fare se il mio dispositivo non è presente nell'elenco di quelli supportati?



If your device is not in the list, it might be compatible with the [Generic System Image (GSI) of /e/OS](https://doc.e.foundation/support-topics/understand-and-use-gsi.html)

Nel caso in cui il tuo dispositivo non sia in elenco, potrebbe essere compatibile con il [Generic System Image (GSI) di /e/OS](https://doc.e.foundation/support-topics/understand-and-use-gsi.html)



(Make sure you know how to reinstall the original software in case it goes wrong.)

(Assicurati di sapere come reinstallare il software originale nel caso in cui qualcosa vada male.)



For your information we also sell devices with /e/OS pre-installed to Europe, Canada and the USA in [our online shop](https://murena.com/products/smartphones/)

Per tua informazione, spediamo dispositivi con /e/OS pre-installato a Europa, Canada e USA sul [nostro shop online](https://murena.com/products/smartphones/)



### Do you have a community of /e/OS users?

### Esiste una community per gli utenti /e/OS?



If you need help or want to discuss about /e/OS with other users, feel free to visit and use [the forum](https://community.e.foundation)

Nel caso in cui ti serva aiuto o voglia discutere di /e/OS con altri utenti, puoi leggere e usare [il forum](https://community.e.foundation)





### Is it possible to get my smartphone files from macOS

### E' possibile trasferire i miei file sullo smartphone da macOS



To access your smartphone files from a mac, it's a 2 step process:
@@ -138,10 +138,13 @@ If this is too complicated for you, you can also try generating logs without a c 
### How to collect full logs?



If you are looking at reporting issues to our helpdesk use the ID helpdesk@e.email

1. Enable developer options: `settings`> `about phone`, and tap build number (at the bottom) 7 times.

2. From `system`> `advanced` > `developers options` choose second item: `Bug report` > `Full report` > `Report` . After that you have to wait for a couple of minutes, until the phone notifies you that the logs are ready.

3. You can use the helpdesk email address to send them, then let us know that you have sent them, as they will likely be received in a new ticket.

Please Note: Logs should not be shared publicly as they may contain sensitive data.

1. Enable developer options with `Settings`> `About Phone`> tap `Build Number` (at the bottom) 7 times.

2. Generate the bug report with `Settings` > `System`> `Developer Options` > `Bug report` > `Full report` > `Report` 

3. After that you have to wait for a couple of minutes, until the phone notifies you that the logs are ready.

4. Open `Files` > `Hamburger Menu` (Top Left) > `Bug Reports` > Context Menu (3 dots, Top Right) > `Select All` > `Share`



    You can share use the email address to send them, then let us know that you have sent them, as they will likely be received in a new ticket.

Please Note: Logs **should not be shared publicly** as they may contain sensitive data.



### How do I factory reset my phone ?