Merge branch '589-add-section-on-new-id-creation-on-gitlab' into 'master'

What to do when you encounter an issue?

What to do when you encounter an issue in /e/OS?

### 1. Connect to our GitLab server

## Connect to our GitLab server

   * If you have an account, [login](https://gitlab.e.foundation/users/sign_in)

   * If not, [create one](https://gitlab.e.foundation/e)

### 2. Go to our issue dashboard

## Go to our issue dashboard

   - /e/ issues are listed and created [here](https://gitlab.e.foundation/e/backlog/-/issues)

   - If this search does not return any results create a new issue

### 3. Create a new issue

## Create a new issue

   - Select a template for the issue from the drop down marked 'Choose a template'

   - 'Apply template'

   - Add a Title

   - Fill in all the details as requested in the template

   - Always [add logs](https://community.e.foundation/t/howto-get-a-log-from-your-phone/2366) where possible. This helps the developers debug the issue better.

- Once you have finished, click **Submit issue**.

   - Once you have finished, click `Submit issue`.

### 4. Syntax and Source

## Getting an error message in new ID creation on /e/OS Gitlab?

   - Some users may get an error message, while attempting to create a new ID on the /e/OS Gitlab

   - The error message may ask you to contact the site administrator. 

   - In case you run into such an error, please send a mail with the details of the ID you wish to create and the mail ID you got the error on, to <helpdesk@e.email>

   - Let us explain the reason behind this error. Some time back we had an issue with a large number of dummy IDs swamping our servers. To resolve this issue we disabled a few domains. The way to by pass this issue is to send your details to the email ID mentioned above. The team will help you with the ID creation.

## Syntax and Source

   * [Source](https://docs.gitlab.com/ee/user/project/description_templates.html#setting-a-default-template-for-issues-and-merge-requests)

   * [Markdown (GitLab)](https://docs.gitlab.com/ee/user/markdown.html)

permalink: /support-topics/report-an-issue

namespace: support-topics/report-an-issue

search: exclude

toc: true

---

{% tf pages/report-an-issue.md %}