* If you have an account, [login](https://gitlab.e.foundation/users/sign_in)
* If not, [create one](https://gitlab.e.foundation/e)
## Go to our issue dashboard
- /e/OS issues are listed and created [here](https://gitlab.e.foundation/e/backlog/-/issues)
- Before creating a new issue, please search if it has previously been reported. To check for this
- Type the bug in the search text box on the top of the screen as shown below
- The screen will also display some other similar worded issues
- If this search does not return any results create a new issue
## Create a new issue
- Select a template for the issue from the drop down marked 'Choose a template'
- 'Apply template'
- Add a Title
- Fill in all the details as requested in the template
- Always [add logs](/support-topics/create-a-log) where possible. This helps the developers debug the issue better.
- Once you have finished, click `Submit issue`.
## Getting an error message in new ID creation on /e/OS Gitlab?
- Some users may get an error message, while attempting to create a new ID on the /e/OS Gitlab
- The error message may ask you to contact Murena at <helpdesk@murena.com>.
- In case you run into such an error, please send a mail with the following details
- Full Name:
- Desired username:
- Email:
-<a href="mailto:helpdesk@murena.com?subject=Open%20GitLab%20account&body=Hi%2CI%20want%20to%20create%20a%20Gitlab%20acccount%20to%20report%20issue.%0A%0AFull%20Name%3A%20%0ADesired%20username%3A%20%0AEmail%3A%20">Create a Helpdesk ticket for GitLab account creation</a>
- Let us explain the reason behind this error. Some time back we had an issue with a large number of dummy IDs swamping our servers. As a preventive measure we now allow registrations from a limited number of email domains. Users wanting to register with their private email address or say their Gmail address, can send a request to <helpdesk@murena.com> and the team will create an account for them.
