feat: add other questions

- **Pictures and videos** – governs synchronization for the media folders listed above (Images, Movies, Music, Ringtones, Documents, Podcasts).

While you’re there, you can disable **Allow files sync on metered network** so eDrive waits for Wi-Fi before transferring large files.

## Access your phone from a computer

Follow [this guide](/eos/how-to/access-phone-from-a-computer/) for macOS, Linux, and Windows steps so you can copy media and documents while eDrive keeps syncing in the background.

# Factory Reset Without a Screen

# Factory reset your device

If your screen pixels are unavailable, you can reset the device through ADB:

## Regular factory reset

1. Install `adb` (see [How to install ADB and Fastboot](https://community.e.foundation/t/howto-installing-adb-and-fastboot-on-your-computer/3051)).

2. Reboot the phone into the recovery environment.

3. Run `adb shell twrp wipe data` (this clears app data only; user files on internal storage remain).

4. Remove your media/files with `adb shell rm -rf /sdcard/*`.

1. Make sure you are running the latest /e/OS version (`Settings → System → Updates`, tap the curved arrow to refresh).

2. Back up your data using the [migration guide](https://doc.e.foundation/support-topics/migrate-to-e).

3. Go to `Settings → System → Advanced → Reset options → Erase all data (factory reset)` and confirm.

4. When the reset completes, set up the device again as if it were new.

> ⚠️ These commands permanently delete files; back anything important up first.

## Recovery-assisted reset

If the screen is not responsive or the device does not boot:

- **Method 1:** Power off, then press and hold **Power + Volume Up** to open /e/OS Recovery. Select **Wipe data/factory reset**, then **Format data**.

- **Method 2:** Power off, hold **Volume Up**, plug in the charger cable, and follow the same reset sequence.

Newer models ship with /e/OS Recovery instead of TWRP, so pick the option that matches your device. For Samsung bootloops, boot into TWRP, cancel any password prompt, and run **Wipe → Format data**. See the community [bootloop tutorial](https://community.e.foundation/t/howto-the-system-doesnt-boot-bootloop/28266) for screenshots.

## Factory reset without a screen

If the touchscreen is nonfunctional, perform the reset via ADB:

1. Install `adb` ([How to install ADB and Fastboot](https://community.e.foundation/t/howto-installing-adb-and-fastboot-on-your-computer/3051)).

2. Boot into recovery.

3. Run `adb shell twrp wipe data` (clears app data; internal storage remains).

4. Remove user files with `adb shell rm -rf /sdcard/*`.

> ⚠️ These commands permanently delete files; back up anything important first.

# How to update /e/OS

1. Open the updater (`Settings > System > Advanced > Updater`).

2. Tap **Download** on the most recent release. If nothing appears, refresh the list via the top-right button. LTE users may be prompted to switch to Wi-Fi.

3. Once the firmware downloads, tap **Install** and confirm.

4. When installation finishes, reboot the device to apply the update.

# Access your phone from a computer

Connect your /e/OS phone to a laptop so you can copy photos, documents, or other files.

## macOS

1. Download and install [Android File Transfer](https://www.android.com/filetransfer/).

2. Connect the phone via USB, swipe down the notification shade, and tap the **Android System** notification.

3. Choose **File Transfer** in the USB preferences; macOS will mount the phone as a storage volume.

4. Android File Transfer opens automatically; drag-and-drop files between the phone and your Mac.

5. If needed, launch Android File Transfer manually and press **Connect**.

## Linux or Windows

1. Use the same USB connection and set the phone to **File Transfer** mode when prompted by Android.

2. On Linux, most file managers (Nautilus, Dolphin) immediately show the phone as a media device.

3. On Windows, open **File Explorer**, select the phone under **This PC**, and browse the storage folders.

Tip: If the phone still does not appear, verify the USB cable/data mode or try another port. Keep the screen unlocked until the transfer finishes.

## How-to

- **Backup & Restore your phone** – move files, contacts, SMS, apps, and notes to a computer before reinstalling /e/OS, and recover them afterwards with the same tools. [Follow the guide →](backup-and-restore/)

- **Update /e/OS** – use the Updater in Settings to download the latest release, install it, and reboot. [Step-by-step →](how-to-update/)

- **Update /e/OS** – use the Updater in Settings to download the latest release, install it, and reboot. [Step-by-step →](updates/)

- **Factory reset without a screen** – wipe data and storage via ADB commands even if the display is unusable. [Reset guide →](factory-reset/)

- **Build /e/OS** – pull the Docker image, extract blobs, and configure the environment variables before running the build command. [Build guide →](build/)

- **Investigate a bug** – capture logs, fix adb authorizations, and troubleshoot your mobile connection before requesting help. [Investigate the issue →](investigate-bug/)