Resolve "How to Backup and Restore an /e/ OS phone"

    <li><a href="{% translate_link support-topics/use-murena-one-with-att %}">Use the Murena One with AT&T</a></li>   

    <li><a href="{% translate_link support-topics/fairphone-3-plus-v-1-point-6-fix %}">Fix your Fairphone 3+ after v1.6 update</a></li>

    <li><a href="{% translate_link support-topics/teracube-2e-sdcard-update %}">Steps to install a SDCard and update Teracube 2e from it</a></li>

    <li><a href="{% translate_link support-topics/upgrade-fp3-from-a9 %}">Upgrade Fairphone 3 from Android 9</a></li>

    <li><a href="{% translate_link support-topics/backup-and-restore-ephone %}">How to Backup and Restore an /e/ OS phone</a></li>

    <li><a href="{% translate_link support-topics/s7-upgrade-to-r-guide %}">Upgrade the Samsung s7/s7+ to /e/OS R with SD card as internal storage</a></li>

</ul>

This documentation intends to help Fairphone 3 users, still running /e/OS on Android 9. The goal is to to update their device to the latest /e/OS version.

This documentation intends to help /e/OS users, backup and restore their device

A difference in the encryption system between Android 9 and subsequent android versions prevents this device from being upgraded to Android 10+ without a factory reset.

## Requirements

- A Fairphone 3 running Android 9

- a computer (Linux, Windows, macOS)

- a USB3 - type C cable

- some time : 2-3 hours

- /e/ OS phone

- Computer (Linux, Windows, macOS)

- USB cable

- Some time : 2-3 hours, if you want to re-install /e/ OS

## Step 1: back up your data

### Task 7: back up applications and application data

It is not possible to make a direct backup of applications with the app data. We can offer an alternative to back up user installed apps. 

- For apps that sync data without an account, your settings won't be saved so you will have to define them again after the upgrade.

- For apps that sync data without an account, your settings won't be saved, so you will have to configure them again after the upgrade.

- For apps that sync data with an account, you will just have to connect your account again. 

{% include alerts/warning.html content="With encrypted messaging applications such as Signal, WhatsApp, Olvid etc. **if you do not back up your conversations they will be lost**." %}

![Screenshot_20230526-095056_Files](/images/howtos/upgrade-fp3-from-a9/Screenshot_20230526-095056_Files.jpg)

![Screenshot_20230526-095113_Files](/images/howtos/upgrade-fp3-from-a9/Screenshot_20230526-095113_Files.jpg)

## Step 2: Update your Fairphone 3

We will now install the latest /e/OS version on your phone, using the Easy Installer. 

### Task 1: Install the Easy installer on your computer

Download and install Easy Installer from [this page on our documentation](https://doc.e.foundation/easy-installer).

### Task 2: Install the latest /e/OS update on your Fairphone 3

Start and use the Easy Installer, it will guide you in what steps to take. You should end up with a **fresh** installation (no data) of the latest version of /e/ OS for your device.

{% include alerts/tip.html content="If your phone is not detected by the app, check this page: https://doc.e.foundation/pages/install_easy_installer/win_fp3" %}

### Task 3: Set up your Fairphone 3

After the phone boots, complete the First Time Setup Wizard.

## Step 3: restore your data

## Step 2: restore your data

### Task 1: restore files (photos, videos and documents)

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