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Commit 4112228f authored by Manoj Nair's avatar Manoj Nair
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Merge branch '1123-remove-helpdesk-email-id-from-documentation' into 'master' 

Resolve "Remove helpdesk email ID from documentation"

Closes #1123

See merge request e/documentation/user!1356
parents a89a9f33 d9a28313

htdocs/_i18n/en/pages/support_topics/other_questions.md

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@@ -125,24 +125,9 @@ If you don’t find your phone in these lists, you can still request support for 


In case you want to get a feel of /e/OS and if your device is compatible, you could also try our GSI. A GSI is a generic image that can be installed on Android smart-phones that support project Treble. It is meant for testing and not as a daily driver. More info about GSI [here](https://doc.e.foundation/how-tos/understand-and-use-gsi)



### How to get logs and create an issue

### How to report issues in /e/OS



To create a GitLab issue record, you can open a GitLab account with your /e/OS (Murena) email. If you use another email, and it is not accepted, let us know, so we can whitelist your email. Getting logs is very helpful for the developers for finding the issues. To get the logs using a computer use [this method](https://community.e.foundation/t/howto-get-a-log-from-your-phone/2366)





If this is too complicated for you, you can also try generating logs without a computer use [this method](https://community.e.foundation/t/howto-create-a-log-a-bug-report-easily-without-computer/14072)





### How to collect full logs?



If you are looking at reporting issues to our helpdesk use the ID helpdesk@e.email

1. Enable developer options with `Settings`> `About Phone`> tap `Build Number` (at the bottom) 7 times.

2. Generate the bug report with `Settings` > `System`> `Developer Options` > `Bug report` > `Full report` > `Report` 

3. After that you have to wait for a couple of minutes, until the phone notifies you that the logs are ready.

4. Open `Files` > `Hamburger Menu` (Top Left) > `Bug Reports` > Context Menu (3 dots, Top Right) > `Select All` > `Share`



    You can share use the email address to send them, then let us know that you have sent them, as they will likely be received in a new ticket.

Please Note: Logs **should not be shared publicly** as they may contain sensitive data.

To report issues in /e/OS you can refer [this guide](/support-topics/report-an-issue)



### How do I factory reset my phone ?