We recently discovered that /e/OS users were unable to boot their Fairphone 3+ after updating to /e/OS v1.6. If you are one among these affected users, you can fix your /e/OS by following the steps below.
Requirements:
1. A computer that runs Linux or Windows
1. A data cable for connecting your phone to your computer. A charging-only cable will not work.
Please install Git bash if you are using Windows by following [Git's official documentation](https://git-scm.com/downloads).
**Step 1**: Download all necessary files (i.e. archive) to your computer.
**LINKS PENDING**
**Step 2**: Unzip the downloaded archive by right-clicking the archive and selecting the extract option. You can also do it by typing this command into a terminal.
```
unzip PATH_TO_NAME_OF_ARCHIVE
```
After archive extraction, you will be able to see some files, folders/directories.
1. The `bin-linux-x86` folder/directory containing Linux tools such as fastboot and adb.
1. The `bin-msys` folders/directory containing Windows tools such as fastboot and adb.
1. A few files with an `.img` file extension that will to be flashed to your phone.
1. An installation script named `flash_FP3_factory.sh` to automate the flashing process.
**Step 3**: Boot your Fairphone into bootloader/fastboot mode by long pressing the `Power` button until the screen turns off. Then press `Power + Volume up` buttons together until you see an /e/ logo with recovery mode written below it.
**Step 4**: Connect your phone to your computer using a data cable.
**Step 5**: Open your file manager and navigate to the folder/directory that contains the files from step 2. If you are using Linux, right-click in an open area and select `Open a terminal here` option. If you are using Windows, right-click in an open area and select `Git bash here` option.
**Step 6**: Start the installation process script by entering the command below into a terminal/Git bash prompt.
You will be prompted with a series of questions that you can answer with your keyboard. **DO NOT SELECT/TYPE 'YES' WHEN ASKED FOR A DATA WIPE** to avoid losing personal data stored on your phone.
This script will flash all necessary files and finally ask you to select the option to lock your phone's bootloader. The touchscreen will not work, so you will have to navigate to `LOCK THE BOOTLOADER` option using the `Volume up` button and confirm your selection by using the `Power` button.
**Step 7**: Wait for the device to reboot into /e/OS. Enjoy!
