Donate to e Foundation | Murena handsets with /e/OS | Own a part of Murena! Learn more

Commit 0a3c2835 authored Feb 17, 2025 by Manoj Nair

Merge branch '1050-contacting-helpdesk-links-to-be-updated' into 'master'

Resolve "Contacting helpdesk links to be updated"

Closes #1050

See merge request e/documentation/user!1234

parents 663a8896 aa8ca0e4

htdocs/_i18n/de/pages/troubleshooting-mobile-connectivity.md

+1 −1

Original line number	Diff line number	Diff line
		@@ -57,4 +57,4 @@ You can compare your signal strength with below data to see if your signal is go

		![](/images/signal_strength.png)

		If you cannot resolve the issue. Please send all screenshot(s) to us, including your country and the names of your mobile operator(s) at <helpdesk@murena.com>
		No newline at end of file
		If you cannot resolve the issue. Please send all screenshot(s) to us, including your country and the names of your mobile operator(s) * {% translate content.contact_helpdesk %}
		No newline at end of file

htdocs/_i18n/en.yml

+6 −0

Original line number	Diff line number	Diff line
		@@ -26,6 +26,12 @@ search_page:
		content:
		recovery_file_name_text: Replace the <code>recoveryfilename</code> with the name of the recovery image you downloaded in the previous section
		bootloader_unlock_warning: Unlocking the bootloader will erase all data on your device and factory reset it. Ensure to take a backup before proceeding
		contact_helpdesk: contact helpdesk
		- Paying customers can write in [here](https://murena.com/contact-us/) with issue details.
		- Users who use the /e/OS or Murena cloud for free can write on [the forum](https://community.e.foundation/) to seek assistance




		custom_bootloader_warning:
		asus: <b>Please note ASUS bootloader unlock App service are not functional for the past couple of months. Only users with devices which are already unlocked should proceed with the installation as the instructions in the Unlocking section may not work .</b>

htdocs/_i18n/en/_includes/templates/laptop_install.md

+1 −1

Original line number	Diff line number	Diff line
		@@ -19,4 +19,4 @@ Get the /e/OS build to flash on your {{ device.type }} [here]({{ device.stockupg
		{% include {{ install_e_method }} %}
		{% endif %}

		Please note: In case you run into issue with the installation steps or find any step missing please let us know by sending a mail to <helpdesk@murena.com> and we will have the details added.
		Please note: If you are still facing issues you can {% translate content.contact_helpdesk %}
		No newline at end of file

htdocs/_i18n/en/pages/apps.md

+1 −1

Original line number	Diff line number	Diff line
		@@ -26,7 +26,7 @@ Privacy ratings provide a list of trackers and requested permissions that come i

		Apps are checked either using a PGP signature check, or a checksum.

		In case you suspect an app to be tampered, we would request you to please report the same here <helpdesk@murena.com> and we will take appropriate action keeping you informed.
		In case you suspect an app to be tampered, we would request you to please {% translate content.contact_helpdesk %} and we will take appropriate action keeping you informed.

		### Do the phones with /e/OS support fingerprint, banking apps and Android Auto?

htdocs/_i18n/en/pages/create-a-murena-cloud-account.md

+2 −2

Original line number	Diff line number	Diff line
		@@ -66,7 +66,7 @@
		* If you never received the invitation on your current email, check your email client SPAM folders
		* If you cannot login in your /e/OS smartphone or at [https://murena.io](https://murena.io) try to reset your password with the reset link available at [https://murena.io](https://murena.io)
		* Make sure that you use your username@murena.io as email for the reset process, NOT your recovery email.
		* If that does not work for you contact us at <helpdesk@murena.com>
		* If you are still facing issues you can {% translate content.contact_helpdesk %}

		### How can I delete my Murena Workspace account?

		@@ -88,7 +88,7 @@

		* You will be logged out of [murena.io](https://murena.io)
		* The Murena Workspace account deletion is complete
		> In case of any issues please send in the details to <helpdesk@murena.com>
		> If you are still facing issues you can {% translate content.contact_helpdesk %}

		### I have a Murena Shop account created with this Murena ID. What happens if I delete my Murena Workspace account?