I originally posted this on the Murena forum and was directed to post here as well: **I recently bought a Volla Tablet direct from Volla and went through the process to install e/os on it.** **I followed the guide **[**here**](https://doc.e.foundation/devices/mimir/install)** and downloaded** **<small>IMG-e-3.4-a14-20260114569180-official-mimir.zip</small>** **from **[**here**](https://images.ecloud.global/official/mimir/)**.** \*\*I got to the step “\*\*Run the installer script on Terminal(Linux) or on Git Bash UI(Windows)" **and used Git bash and it worked. The script flashed all the files and then device rebooted just like the guide said.** **After the auto reboot the device screen lit up for a few seconds, went dim for about a second, then went black. Then it repeated that over and over. I have tried holding power and volume up to enter recovery mode and it doesn’t work. It has been doing this for hours now and I’ve tried holding the power and volume buttons in every combination possible at different timings. The only thing I can get it to do is if I hold power and volume up long enough the screen stays black, but as soon as I release either button the screen lights up and resumes its cycle of bright, dim, dark, over and over. There is no text, no logos, nothing.** **I then got this reply from Manoj:** Hi [@salewis42](https://community.e.foundation/u/salewis42) shared the issue details with the development team. This was the response: Since the device has been purchased from Volla, it is a new unit with a different hardware, for which we are adding support in v3.5 (release due this week) The current state of the device is as it was flashed using fastboot flash script from our IMG package built for a previous version. The device itself is fine. It needs to be flashed to v3.5 either via: User has to contact Volla and send the tablet over to them to get it re-flashed OR They have to enter fastboot mode without visual cues. This means holding volume UP and power for 10 seconds, then releasing power key while still keeping volume UP pressed. * It should stop going back and forth between modes at this point and screen should be lit up and should be at a prompt (but blank). * At this point, they have to release volume up key then press it once again to select fastboot mode from the prompt (without visual cues) then press power (might take a few tries to get it into fastboot this way) Pl can you raise an [issue in gitlab](https://doc.e.foundation/support-topics/report-an-issue) so that the developers can directly contact you **Then I tried the button combination in Manoj's reply and I was able to get the tablet to stop rebooting. The screen is still blank and doesn’t show anything, but it seems like it’s on. Pressing the power button causes the screen to light up (still blank) and after a few second the screen goes black. Pressing the power button again causes the screen to light up again. If i press the power button while the screen is lit up, it immediately goes black. So it seems like it’s on and the power button is locking/unlocking the screen. I’ve tried doing the abd devices and fast boot devices commands but neither one show the tablet.** What are my next steps? Any help is appreciated. If necessary I will contact Volla to ask if I can send it to them so they can reflash back to original. Thanks