web.de app no longer works
- /e/OS version:
- 3.0.1-a14-2025060749872
- Device model(s):
- Fairphone 4
- Impacted Application: ~web.de
- Affected application/URL:web.de from app store
- Browser/client and version:
no browser involved
## The problem
**Describe precisely the problem you're facing and add screenshots to illustrate**
The app web.de worked flawlessly for many years (and earlier /e/ versions) on this phone. After the upgrade, the app either hangs at startup or fails to start, ie. android postes: WEb.de Mail was repeatedly termined. Then you can get App-Inforamtion or close the app (the text appears in German, the translation is mine).
Clearing the cache, reboot and Reinstall of web.de does not help.
**Steps to reproduce**
Install web.de app
Launch it.
The log was taken when the app "hung", i.e. only showed the startup screen.
## Technical details
**Paste any relevant logs (`adb logcat`) in the codeblock below if you have any**
```
``--------- beginning of crash
06-19 20:18:32.109 4470 4470 E AndroidRuntime: FATAL EXCEPTION: main
06-19 20:18:32.109 4470 4470 E AndroidRuntime: Process: de.web.mobile.android.mail, PID: 4470
06-19 20:18:32.109 4470 4470 E AndroidRuntime: java.lang.RuntimeException: Unable to create application com.unitedinternet.portal.WebdeMailApplication: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7403)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.app.ActivityThread.-$$Nest$mhandleBindApplication(Unknown Source:0)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2379)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:107)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:232)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.os.Looper.loop(Looper.java:317)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:8592)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:580)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:878)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: Caused by: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.webkit.WebViewFactory.setDataDirectorySuffix(WebViewFactory.java:234)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.webkit.WebView.setDataDirectorySuffix(WebView.java:2069)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at androidx.webkit.internal.ApiHelperForP$$ExternalSyntheticApiModelOutline4.m(R8$$SyntheticClass:0)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setDataDirectorySuffix(WebViewDataDirectoryHelper.kt:80)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setWebViewDirectory(WebViewDataDirectoryHelper.kt:32)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at com.unitedinternet.portal.MailApplication.onCreate(MailApplication.java:239)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1390)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7398)
06-19 20:18:32.109 4470 4470 E AndroidRuntime: ... 9 more
06-19 20:18:33.250 4872 4872 E AndroidRuntime: FATAL EXCEPTION: main
06-19 20:18:33.250 4872 4872 E AndroidRuntime: Process: de.web.mobile.android.mail, PID: 4872
06-19 20:18:33.250 4872 4872 E AndroidRuntime: java.lang.RuntimeException: Unable to create application com.unitedinternet.portal.WebdeMailApplication: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7403)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.app.ActivityThread.-$$Nest$mhandleBindApplication(Unknown Source:0)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2379)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:107)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:232)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.os.Looper.loop(Looper.java:317)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:8592)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:580)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:878)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: Caused by: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.webkit.WebViewFactory.setDataDirectorySuffix(WebViewFactory.java:234)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.webkit.WebView.setDataDirectorySuffix(WebView.java:2069)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at androidx.webkit.internal.ApiHelperForP$$ExternalSyntheticApiModelOutline4.m(R8$$SyntheticClass:0)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setDataDirectorySuffix(WebViewDataDirectoryHelper.kt:80)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setWebViewDirectory(WebViewDataDirectoryHelper.kt:32)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at com.unitedinternet.portal.MailApplication.onCreate(MailApplication.java:239)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1390)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7398)
06-19 20:18:33.250 4872 4872 E AndroidRuntime: ... 9 more
`
/label ~"type::Bug"
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