- <details><summary>Third party app icon</summary></details> - /e/ version: 0.14-2021012999012 - Device model(s): Galaxy S9+ ## Summary FreeStyle LibreLink is an app to help monitor sugar levels for patients with diabhetes. The app is available from Apps, it can be downloaded but won't start. ## The problem **Steps to reproduce** Go on Apps, search for Freestyle LibreLink, install the app, open the app **What is the current behavior?** Upon starting the app once installed, it says error communicating with server. **What is the expected correct behavior?** the app should open normally ## Technical informations **Relevant logs (`adb logcat`)** <Paste any relevant logs in the codeblock bellow> ``` 2021-02-08 10:04:46.354 4332-4364/system_process I/DreamManagerService: Gently waking up from dream. 2021-02-08 10:04:46.354 4332-4360/system_process I/DreamManagerService: Performing gentle wake from dream. 2021-02-08 10:04:46.358 4149-4512/? I/tlc_communication: mcWaitNotification is completed;237 2021-02-08 10:04:46.359 4149-4512/? I/TLC_BAUTH: Check the Trustlet return code is completed;1677 2021-02-08 10:04:46.370 4149-4512/? I/TLC_BAUTH: Call FUNC ID 0x4;696 2021-02-08 10:04:46.372 4149-4512/? I/tlc_communication: tlc_close() called;149 2021-02-08 10:04:46.373 4149-4512/? I/tlc_communication: Closing the session;153 2021-02-08 10:04:46.375 4149-4512/? I/tlc_communication: Free WSM;171 2021-02-08 10:04:46.375 4149-4512/? I/tlc_communication: Closing MobiCore device;189 2021-02-08 10:04:46.375 4149-4512/? I/TeeSysClient: driver closed [hardware/samsung_slsi/exynos9810/mobicore/ClientLib/src/driver.cpp:95] 2021-02-08 10:04:46.375 4149-4512/? I/tlc_communication: tlc_close() successed;202 2021-02-08 10:04:46.375 4149-4512/? I/TLC_BAUTH: FUNC ID 0x4 is completed;828 2021-02-08 10:04:46.376 4149-4512/? E/(FPLOG): 2.0.36.0 DeviceSetClock 0 2021-02-08 10:04:46.379 4332-16172/system_process I/DreamManagerService: Leaving dreamland. 2021-02-08 10:04:46.379 4332-4360/system_process I/DreamManagerService: Performing gentle wake from dream. 2021-02-08 10:04:46.379 4332-4360/system_process I/DreamController: Stopping dream: name=ComponentInfo{com.android.systemui/com.android.systemui.doze.DozeService}, isTest=false, canDoze=true, userId=0 2021-02-08 10:04:46.388 4094-4463/? I/Sensors: ProximitySensor old sensor_state 641, new sensor_state : 513 en : 0 2021-02-08 10:04:46.694 4102-4287/? E/BufferQueueProducer: [StatusBar#0] disconnect: not connected (req=1) 2021-02-08 10:04:46.695 4563-4777/com.android.systemui W/libEGL: EGLNativeWindowType 0x7ede961010 disconnect failed 2021-02-08 10:04:52.754 4332-4779/system_process I/ActivityManager: START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=com.freestylelibre.app.de/com.librelink.app.ui.SplashActivity bnds=[1108,2001][1320,2213]} from uid 10004 2021-02-08 10:04:52.801 4332-16172/system_process I/ActivityManager: START u0 {cmp=com.freestylelibre.app.de/com.librelink.app.ui.common.LicenseCheckActivity} from uid 10140 2021-02-08 10:04:52.852 4102-4287/? E/BufferQueueProducer: [foundation.e.blisslauncher/foundation.e.blisslauncher.features.launcher.LauncherActivity#0] disconnect: not connected (req=1) 2021-02-08 10:04:52.852 5134-5429/foundation.e.blisslauncher W/libEGL: EGLNativeWindowType 0x7ed67f4010 disconnect failed 2021-02-08 10:04:52.861 15852-17783/com.freestylelibre.app.de I/LicenseChecker: Binding to licensing service. 2021-02-08 10:04:52.862 4332-16172/system_process W/ActivityManager: Unable to start service Intent { act=com.android.vending.licensing.ILicensingService pkg=com.android.vending } U=0: not found 2021-02-08 10:04:52.862 15852-17783/com.freestylelibre.app.de E/LicenseChecker: Could not bind to service. 2021-02-08 10:04:52.865 15852-15852/com.freestylelibre.app.de W/Settings: Setting auto_time has moved from android.provider.Settings.System to android.provider.Settings.Global, returning read-only value. 2021-02-08 10:04:52.907 4102-5217/? E/BufferQueueProducer: [com.freestylelibre.app.de/com.librelink.app.ui.common.LicenseCheckActivity#0] disconnect: not connected (req=1) 2021-02-08 10:04:52.908 15852-15913/com.freestylelibre.app.de W/libEGL: EGLNativeWindowType 0x7ed8e73010 disconnect failed 2021-02-08 10:04:52.920 15852-15852/com.freestylelibre.app.de I/AppCompatDelegate: The Activity's LayoutInflater already has a Factory installed so we can not install AppCompat's 2021-02-08 10:04:52.921 4332-4362/system_process I/ActivityManager: Displayed com.freestylelibre.app.de/com.librelink.app.ui.common.LicenseCheckActivity: +86ms (total +154ms) 2021-02-08 10:04:52.946 5184-5207/com.google.android.gms I/chatty: uid=10019(com.google.android.gms) Binder:5184_2 identical 1 line 2021-02-08 10:04:57.970 4332-4364/system_process E/LightsService: Light requested not available on this device. 2 ``` **Relevant screenshots** <Screenshots of the problem> ## Solutions **Workaround** <To get the feature working or at least to make the device usable> **Possible fixes** <Any idea to fix the issue or a link to the line of code that might be the cause for this problem>