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Fairphone 5 completly dead after update

  • /e/OS version: 3.1.x
  • Device model(s): Fairphone 5

The problem

Describe precisely the problem you're facing and add screenshots to illustrate

After the OTA update to 3.2 the phone doesn't react to anything. No booting, no charging animation, no vibrating when plugging in a cable. The phone seems to be in QDL mode (Qualcomm emergency download mode?). How do I exit that mode? And if that is not enough how do I gather debug info to find out why it falls back to this mode?

Things I tried to fix it:

  • holding vol+/vol- and power button for 30s
  • the same again with a cable plugged in
  • taking out the battery for 2+ hours
  • switching the battery with a functional FP5

Steps to reproduce

Update the phone via "System updates".

Technical details

lsusb lists the phone as Qualcomm, Inc. Gobi Wireless Modem (QDL mode)

Edited by Paul Adam