Donate to e Foundation | Murena handsets with /e/OS | Own a part of Murena! Learn more

Skip to content

network problem

  • /e/OS version: 3.1.1-a14-20250828521479
  • Device model(s): Fairphone 4
  • Impacted Application: Phone
  • Affected application/URL:
  • Browser/client and version:

The problem

I bought this phone two years ago, flashed /e on it, and it simply works. A time ago, I think with update to A14, the phone doesn't work anymore. It simply doesn't subscribe correctly to my provider (pt.lu). I have to switch on VoLTE (4G Calls) to be able to telephone again. I can start a calling now, but after a few minutes, the other doesn't hear me anymore and after a few seconds, the phone closes the calling.

I am reachable now, but as I switched on 4G calling, I don't see any number, all calls are unknown. When I switch off 4G call, I am not able to receive or make a call. When someone tries to call me, my provider simply says that my number is currently switched off.

Steps to reproduce flash current /e on FP4

Technical details