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web.de app no longer works

  • /e/OS version:
  • 3.0.1-a14-2025060749872
  • Device model(s):
  • Fairphone 4
  • Impacted Application: ~web.de
  • Affected application/URL:web.de from app store
  • Browser/client and version: no browser involved

The problem

Describe precisely the problem you're facing and add screenshots to illustrate The app web.de worked flawlessly for many years (and earlier /e/ versions) on this phone. After the upgrade, the app either hangs at startup or fails to start, ie. android postes: WEb.de Mail was repeatedly termined. Then you can get App-Inforamtion or close the app (the text appears in German, the translation is mine). Clearing the cache, reboot and Reinstall of web.de does not help.

Steps to reproduce Install web.de app Launch it.

The log was taken when the app "hung", i.e. only showed the startup screen.

Technical details

Paste any relevant logs (adb logcat) in the codeblock below if you have any


``--------- beginning of crash
06-19 20:18:32.109  4470  4470 E AndroidRuntime: FATAL EXCEPTION: main
06-19 20:18:32.109  4470  4470 E AndroidRuntime: Process: de.web.mobile.android.mail, PID: 4470
06-19 20:18:32.109  4470  4470 E AndroidRuntime: java.lang.RuntimeException: Unable to create application com.unitedinternet.portal.WebdeMailApplication: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7403)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.app.ActivityThread.-$$Nest$mhandleBindApplication(Unknown Source:0)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2379)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.os.Handler.dispatchMessage(Handler.java:107)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.os.Looper.loopOnce(Looper.java:232)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.os.Looper.loop(Looper.java:317)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.app.ActivityThread.main(ActivityThread.java:8592)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at java.lang.reflect.Method.invoke(Native Method)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:580)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:878)
06-19 20:18:32.109  4470  4470 E AndroidRuntime: Caused by: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.webkit.WebViewFactory.setDataDirectorySuffix(WebViewFactory.java:234)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.webkit.WebView.setDataDirectorySuffix(WebView.java:2069)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at androidx.webkit.internal.ApiHelperForP$$ExternalSyntheticApiModelOutline4.m(R8$$SyntheticClass:0)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setDataDirectorySuffix(WebViewDataDirectoryHelper.kt:80)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setWebViewDirectory(WebViewDataDirectoryHelper.kt:32)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at com.unitedinternet.portal.MailApplication.onCreate(MailApplication.java:239)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1390)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7398)
06-19 20:18:32.109  4470  4470 E AndroidRuntime:        ... 9 more
06-19 20:18:33.250  4872  4872 E AndroidRuntime: FATAL EXCEPTION: main
06-19 20:18:33.250  4872  4872 E AndroidRuntime: Process: de.web.mobile.android.mail, PID: 4872
06-19 20:18:33.250  4872  4872 E AndroidRuntime: java.lang.RuntimeException: Unable to create application com.unitedinternet.portal.WebdeMailApplication: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7403)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.app.ActivityThread.-$$Nest$mhandleBindApplication(Unknown Source:0)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2379)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.os.Handler.dispatchMessage(Handler.java:107)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.os.Looper.loopOnce(Looper.java:232)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.os.Looper.loop(Looper.java:317)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.app.ActivityThread.main(ActivityThread.java:8592)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at java.lang.reflect.Method.invoke(Native Method)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:580)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:878)
06-19 20:18:33.250  4872  4872 E AndroidRuntime: Caused by: java.lang.IllegalStateException: Can't set data directory suffix: WebView already initialized
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.webkit.WebViewFactory.setDataDirectorySuffix(WebViewFactory.java:234)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.webkit.WebView.setDataDirectorySuffix(WebView.java:2069)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at androidx.webkit.internal.ApiHelperForP$$ExternalSyntheticApiModelOutline4.m(R8$$SyntheticClass:0)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setDataDirectorySuffix(WebViewDataDirectoryHelper.kt:80)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at com.unitedinternet.portal.helper.WebViewDataDirectoryHelper.setWebViewDirectory(WebViewDataDirectoryHelper.kt:32)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at com.unitedinternet.portal.MailApplication.onCreate(MailApplication.java:239)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1390)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        at android.app.ActivityThread.handleBindApplication(ActivityThread.java:7398)
06-19 20:18:33.250  4872  4872 E AndroidRuntime:        ... 9 more
`

/label ~"type::Bug"
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