Murena device does not transfer data to a computer via USB

• /e/OS version: 2.9
• Device model(s): FP5
• Impacted Application: ~

The problem

Describe precisely the problem you're facing and add screenshots to illustrate

When the device is connected to a MAC or linux, the connection is recognised and it is possible to charge the device, but although the option to transfer via USB is enabled, it does not work and when the option is chosen for the USB to be controlled by the connected device, it does not show any signs of working.

Steps to reproduce

Connect the device to a MAC with a cable that enables data transfer.

Technical details

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