Contact groups not synchronized with cloud

Added contact groups on e.email cloud but the groups are not reflected on the device. No groups are showed either with Contacts app or other apps such as Simple Contacts. Attached the groups showed on the mobile device and the groups created but not synchronized on the cloud. Using refurbished Samsung S7 edge with /e/ 7.1.2 20191108 patch applied.

Expected behaviour

Groups are per-contact categories is the default setting in Settings -> Accounts -> me@e.email -> My Account -> Setting (Additional settings for account) -> me@e.email -> Settings (wheel on the upper right) -> Contact group method (at the bottom of the settings)