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Nationwide Banking app(co.uk.Nationwide.Mobile): will not load anymore

  • /e/ version:1.8.1-s
  • Device model(s): Fairphone 4
  • Device rooted: no

Summary

UK based Banking app Nationwide (co.uk.Nationwide.Mobile) will not get passed loading screen, on previous OS version it was working perfectly after update to 1.8.1-s it will not load

The problem

Steps to reproduce

install Nationwide app on latest OS version and try loading

What is the current behavior?

it doesnt get passed loading screen

What is the expected correct behavior?

it loads to login screen

Technical informations

Relevant logs (adb logcat)

--------- beginning of main
02-21 12:04:22.927  7677  7677 E tionwide.Mobil: Not starting debugger since process cannot load the jdwp agent.
02-21 12:04:22.928  7677  7677 D ProcessState: Binder ioctl to enable oneway spam detection failed: Invalid argument
02-21 12:04:22.938  7677  7677 D CompatibilityChangeReporter: Compat change id reported: 171979766; UID 10162; state: ENABLED
02-21 12:04:22.950  7677  7677 V GraphicsEnvironment: ANGLE Developer option for 'co.uk.Nationwide.Mobile' set to: 'default'
02-21 12:04:22.951  7677  7677 V GraphicsEnvironment: ANGLE GameManagerService for co.uk.Nationwide.Mobile: false
02-21 12:04:22.951  7677  7677 V GraphicsEnvironment: App is not on the allowlist for updatable production driver.
02-21 12:04:22.951  7677  7677 D NetworkSecurityConfig: No Network Security Config specified, using platform default
02-21 12:04:22.951  7677  7677 D NetworkSecurityConfig: No Network Security Config specified, using platform default
02-21 12:04:22.988  7677  9502 D ApplicationLoaders: Returning zygote-cached class loader: /system/framework/android.test.base.jar
02-21 12:04:23.021  7677  9522 I FA      : App measurement initialized, version: 73000
02-21 12:04:23.021  7677  9522 I FA      : To enable debug logging run: adb shell setprop log.tag.FA VERBOSE
02-21 12:04:23.021  7677  9522 I FA      : To enable faster debug mode event logging run:
02-21 12:04:23.021  7677  9522 I FA      :   adb shell setprop debug.firebase.analytics.app co.uk.Nationwide.Mobile
02-21 12:04:23.041  7677  9522 I FA      : Tag Manager is not found and thus will not be used
02-21 12:04:23.129  7677  7677 W tionwide.Mobil: Accessing hidden field Ljava/util/Collections$SynchronizedCollection;->mutex:Ljava/lang/Object; (max-target-o, reflection, denied)
02-21 12:04:23.129  7677  7677 W tionwide.Mobil: Accessing hidden method Ljava/util/Collections$SynchronizedSet;-><init>(Ljava/util/Set;Ljava/lang/Object;)V (max-target-o, reflection, denied)
02-21 12:04:23.129  7677  7677 W tionwide.Mobil: Accessing hidden method Ljava/util/Collections$SynchronizedCollection;-><init>(Ljava/util/Collection;Ljava/lang/Object;)V (max-target-o, reflection, denied)
02-21 12:04:23.236  7677  7677 D CompatibilityChangeReporter: Compat change id reported: 160794467; UID 10162; state: ENABLED
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: QUALCOMM build                   : 3c44ec2e9d, I9dd863ea0e
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: Build Date                       : 10/07/20
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: OpenGL ES Shader Compiler Version: EV031.32.02.04
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: Local Branch                     : 
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: Remote Branch                    : refs/tags/AU_LINUX_ANDROID_LA.UM.9.12.10.00.00.582.274
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: Remote Branch                    : NONE
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: Reconstruct Branch               : NOTHING
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: Build Config                     : S P 10.0.5 AArch64
02-21 12:04:23.260  7677  9544 I AdrenoGLES-0: Driver Path                      : /vendor/lib64/egl/libGLESv2_adreno.so
02-21 12:04:23.261  7677  9544 D hw-ProcessState: Binder ioctl to enable oneway spam detection failed: Invalid argument
02-21 12:04:23.264  7677  9544 I AdrenoGLES-0: PFP: 0x016dd091, ME: 0x00000000
02-21 12:04:23.275  7677  9544 D hw-ProcessState: Binder ioctl to enable oneway spam detection failed: Invalid argument
02-21 12:04:23.279  7677  9544 I Gralloc4: Adding additional valid usage bits: 0x8202000
02-21 12:04:23.361  7677  9493 I OpenGLRenderer: Davey! duration=9223370536894ms; Flags=0, FrameTimelineVsyncId=137409, IntendedVsync=1499960515831, Vsync=1500016071386, InputEventId=0, HandleInputStart=1500021989270, AnimationStart=1500021990572, PerformTraversalsStart=1500022057812, DrawStart=1500023567499, FrameDeadline=1499988849164, FrameInterval=1500021987447, FrameStartTime=11111111, SyncQueued=1500023760104, SyncStart=1500023853281, IssueDrawCommandsStart=1500023905416, SwapBuffers=1500054088906, FrameCompleted=9223372036854775807, DequeueBufferDuration=11718, QueueBufferDuration=726459, GpuCompleted=9223372036854775807, SwapBuffersCompleted=1500055009947, DisplayPresentTime=-3551706091344708914, 
02-21 12:04:23.363  7677  7677 I WebViewFactory: Loading com.android.webview version 108.0.5359.156 (code 535915634)
02-21 12:04:23.365  7677  7677 W tionwide.Mobil: Entry not found
02-21 12:04:23.365  7677  7677 D nativeloader: classloader namespace configured for unbundled product apk. library_path=/product/app/BrowserWebView/lib/arm64:/product/app/BrowserWebView/BrowserWebView.apk!/lib/arm64-v8a:/product/app/TrichromeLibrary/TrichromeLibrary.apk!/lib/arm64-v8a:/product/lib64:/system/product/lib64
02-21 12:04:23.368  7677  7677 D nativeloader: classloader namespace configured for unbundled product apk. library_path=/product/app/BrowserWebView/lib/arm64:/product/app/BrowserWebView/BrowserWebView.apk!/lib/arm64-v8a:/product/app/TrichromeLibrary/TrichromeLibrary.apk!/lib/arm64-v8a:/product/lib64:/system/product/lib64
02-21 12:04:23.385  7677  9493 I OpenGLRenderer: Davey! duration=9223370536800ms; Flags=0, FrameTimelineVsyncId=137427, IntendedVsync=1500027166217, Vsync=1500027166217, InputEventId=0, HandleInputStart=1500027886926, AnimationStart=1500027889270, PerformTraversalsStart=1500028045312, DrawStart=1500028100312, FrameDeadline=1500055499550, FrameInterval=1500027883489, FrameStartTime=11111111, SyncQueued=1500028160885, SyncStart=1500055028333, IssueDrawCommandsStart=1500055065208, SwapBuffers=1500055508906, FrameCompleted=9223372036854775807, DequeueBufferDuration=7552, QueueBufferDuration=4064167, GpuCompleted=9223372036854775807, SwapBuffersCompleted=1500059800572, DisplayPresentTime=53353671505273221, 
02-21 12:04:23.386  7677  7677 I cr_WVCFactoryProvider: Loaded version=108.0.5359.156 minSdkVersion=29 isBundle=false multiprocess=true packageId=2
02-21 12:04:23.395  7677  7677 I cr_LibraryLoader: Successfully loaded native library
02-21 12:04:23.395  7677  7677 I cr_CachingUmaRecorder: Flushed 9 samples from 9 histograms.
02-21 12:04:23.453  7677  7677 D CompatibilityChangeReporter: Compat change id reported: 171228096; UID 10162; state: ENABLED
02-21 12:04:23.498  7677  9573 W cr_media: BLUETOOTH_CONNECT permission is missing.
02-21 12:04:23.499  7677  9573 W cr_media: registerBluetoothIntentsIfNeeded: Requires BLUETOOTH permission
02-21 12:04:23.538  7677  9497 W tionwide.Mobil: Long monitor contention with owner TAG (9504) at com.google.android.gms.tasks.Task com.google.firebase.messaging.e.b(java.lang.String, com.google.firebase.messaging.e$a)(RequestDeduplicator.java:77) waiters=0 in com.google.android.gms.tasks.Task com.google.firebase.messaging.e.b(java.lang.String, com.google.firebase.messaging.e$a) for 305ms
02-21 12:04:24.616  7677  7677 I Choreographer: Skipped 82 frames!  The application may be doing too much work on its main thread.
02-21 12:04:24.624  7677  9493 I OpenGLRenderer: Davey! duration=9223370536449ms; Flags=0, FrameTimelineVsyncId=137523, IntendedVsync=1500404945071, Vsync=1501316056173, InputEventId=0, HandleInputStart=1501319920832, AnimationStart=1501319922603, PerformTraversalsStart=1501320081666, DrawStart=1501320115468, FrameDeadline=1500433278404, FrameInterval=1501319834634, FrameStartTime=11111111, SyncQueued=1501320147863, SyncStart=1501320280936, IssueDrawCommandsStart=1501320314634, SwapBuffers=1501320835520, FrameCompleted=9223372036854775807, DequeueBufferDuration=14896, QueueBufferDuration=466354, GpuCompleted=9223372036854775807, SwapBuffersCompleted=1501321620155, DisplayPresentTime=0, 
02-21 12:04:25.002  7677  7677 W FinalizerDaemon: type=1400 audit(0.0:124): avc: denied { getopt } for path="/dev/socket/usap_pool_primary" scontext=u:r:untrusted_app:s0:c162,c256,c512,c768 tcontext=u:r:zygote:s0 tclass=unix_stream_socket permissive=0 app=co.uk.Nationwide.Mobile
02-21 12:04:25.170  7677  7677 W DefaultDispatch: type=1400 audit(0.0:125): avc: denied { search } for name="net" dev="sysfs" ino=47417 scontext=u:r:untrusted_app:s0:c162,c256,c512,c768 tcontext=u:object_r:sysfs_net:s0 tclass=dir permissive=0 app=co.uk.Nationwide.Mobile
02-21 12:04:25.204  7677  9512 I DrmHal  : found instance=clearkey version=android.hardware.drm@1.4::IDrmFactory
02-21 12:04:25.204  7677  9512 I DrmHal  : found instance=wfdhdcp version=android.hardware.drm@1.3::IDrmFactory
02-21 12:04:25.204  7677  9512 I DrmHal  : found instance=widevine version=android.hardware.drm@1.3::IDrmFactory
02-21 12:04:25.382  7677  7677 W DefaultDispatch: type=1400 audit(0.0:128): avc: denied { search } for name="net" dev="sysfs" ino=47417 scontext=u:r:untrusted_app:s0:c162,c256,c512,c768 tcontext=u:object_r:sysfs_net:s0 tclass=dir permissive=0 app=co.uk.Nationwide.Mobile
02-21 12:04:25.458  7677  9648 I OpenGLRenderer: Davey! duration=9223370534749ms; Flags=0, FrameTimelineVsyncId=137836, IntendedVsync=1502104891238, Vsync=1502104891238, InputEventId=0, HandleInputStart=1502105205207, AnimationStart=1502105206613, PerformTraversalsStart=1502105778905, DrawStart=1502129073853, FrameDeadline=1502122113460, FrameInterval=1502105203228, FrameStartTime=11111111, SyncQueued=1502133807655, SyncStart=1502133888957, IssueDrawCommandsStart=1502133986196, SwapBuffers=1502153579374, FrameCompleted=9223372036854775807, DequeueBufferDuration=14687, QueueBufferDuration=860521, GpuCompleted=9223372036854775807, SwapBuffersCompleted=1502155583071, DisplayPresentTime=0, 
02-21 12:04:28.618  7677  7677 W DefaultDispatch: type=1400 audit(0.0:136): avc: denied { search } for name="net" dev="sysfs" ino=47417 scontext=u:r:untrusted_app:s0:c162,c256,c512,c768 tcontext=u:object_r:sysfs_net:s0 tclass=dir permissive=0 app=co.uk.Nationwide.Mobile
02-21 12:04:29.135  7677  9678 I OpenGLRenderer: Davey! duration=9223370531061ms; Flags=1, FrameTimelineVsyncId=138495, IntendedVsync=1505793626166, Vsync=1505804737277, InputEventId=0, HandleInputStart=1505808069685, AnimationStart=1505808070622, PerformTraversalsStart=1505808210101, DrawStart=1505817885258, FrameDeadline=1505810848388, FrameInterval=1505808067862, FrameStartTime=11111111, SyncQueued=1505818493435, SyncStart=1505818552289, IssueDrawCommandsStart=1505818597445, SwapBuffers=1505831543487, FrameCompleted=9223372036854775807, DequeueBufferDuration=479532, QueueBufferDuration=697865, GpuCompleted=9223372036854775807, SwapBuffersCompleted=1505832518591, DisplayPresentTime=0, 
02-21 12:04:39.090  7677  7677 W DefaultDispatch: type=1400 audit(0.0:138): avc: denied { search } for name="net" dev="sysfs" ino=47417 scontext=u:r:untrusted_app:s0:c162,c256,c512,c768 tcontext=u:object_r:sysfs_net:s0 tclass=dir permissive=0 app=co.uk.Nationwide.Mobile
02-21 12:05:36.712  7677  9490 W System  : A resource failed to call release. 
02-21 12:05:36.723  7677  9490 W System  : A resource failed to call close. 

Relevant screenshots

Click to expand

Screenshot_20230220-162020_Nationwide

Solutions

Workaround

use website version

Possible fixes

Edited by Nicolas Gelot