Gigaset GS290 Fingerprint disappeared
- /e/ version: 0.17-20210515117215
- Device model(s): Gigaset GS290
- Device rooted: yes? (installed /e/ with easy-installer)
Summary
I installed eOS (0.16) on my device with the easy-installer. After that the fingerprint sensor just worked fine, the options to enable and scan finger profiles was present in the security settings and i was able to use my fingerprint to unlock the device and a few apps. Since i restarted my device yesterday, the fingerprint isnt working, the settings just disappeared completely.
The problem
The fingerprint was not working, a message appeared that the fingerprint sensor is not ready at the moment, i unlocked via password and restarted my phone / device. After that the fingerprint-sensor does not work, no warning message appears and the settings for the fingerprints disappeared completly.
I am not able to switch versions back and forth but it should be like this:
- Install GS290 with eOS 0.16 (official easy-Installer)
- Configure Fingerprint
- Update to 0.17 latest
- Restart the device
- Fingerprint and Settings should disappear and not work anymore
What is the current behavior?
The fingerprint-sensor is not working. The sensor does not do anything if you try to activate it via touching it. The options disappeared from settings completly.
What is the expected correct behavior?
The fingerprint sensor should work, and settings for it should be available.
Technical informations
I received a buglog.zip file but im not sure which information contained is relevant and which may contain personal information which im not willing to share publicly. May someone give me an advice or hint?
I will fill this with code if someone can help me determining which infos are relevant