Phone freezes and becomes completely unresponsive when making phone calls
- /e/ version: /e/OS 0.16-20210425112188
- Device model(s): Google Pixel
Summary
Starting on May 16th, I tried to make a call with the default phone app. The phone acted like it was making a call on my end, even the person I made the call to said they received a call, however the phone simply froze with the phone call I was making being displayed on screen. No errors were being displayed at the time. The phone was completely unresponsive and I had to wait for the battery to completely drained. At which point, I was able to charge and it seemed to work as expected again, until I tried making a phone call again. The same behavior occurred and I had to wait for the battery to completely drain again. After the battery was draining a second time, I decided to experiment while keeping it at low battery. I tried having a call made to me, and when I tried answering it would freeze. I did briefly see an error stating "System process is unresponsive" just before freezing. I was unable to replicate this however.
Each time I tried something, I let the batter drain from the 2% or 3% so I didn't have to wait long. I tried installing a third party phone app, "Dialer" from the Apps store, but the issue occurred again. However, this time the phone automatically reset before the the battery drained. I also tried using Signal to call, but same as "Dialer", it would freeze and reset, whether I called or received a call.
The phone otherwise works as expected. I can send and receive texts. I can browse the internet on either WiFi or cellular data plan, and I can use all of the other apps I have installed without an issue. It only occurs when I try to make or receive calls.
One more small note that I don't know is relevant, but I constantly receive the error "Carrier setup is unresponsive" which I dismiss everytime I see it as it didn't seem to affect anything with the operation of the phone itself.
The problem
Steps to reproduce
Making or receiving calls
What is the current behavior?
The phone freeze and becomes either completely unresponsive (with the default phone app) until the battery drains, or it freezes for several minutes before resetting (Dialer or Signal).
What is the expected correct behavior?
I should be able to talk to the person calling or being called.
Technical informations
Relevant logs (adb logcat
)
(hopefully the file attached correctly)
I used adb to capture a log file at the moment the problem occurred. Please let me know if there is an issue I'll try to correct it. I'm not sure I could identify specific log entries that could be the issue.
Relevant screenshots
Unable to take screen shots due to the phone freezing.
Solutions
Workaround
No work arounds I could find.
Possible fixes
No idea