Donate to e Foundation | Murena handsets with /e/OS | Own a part of Murena! Learn more

Skip to content

Files lost (music) after phone reset

  • /e/ version: 0.15
  • Device model(s): all / affecting ecloud

Summary

At some point after flashing the phone or removing and adding again an /e/ account, files in the Music directory disappear, although folders are still there.

The problem

Steps to reproduce

It is hard to tell which step exactly caused the issue but I installed /e/ multiple times on multiple phones using the same account. Also a nextcloud client was used both on the phone and on Windows. Never deleted any music file, but files are now gone, although I see a folder is still there.

What is the current behavior?

Files disappear from ecloud

What is the expected correct behavior?

Files should never be lost

Solutions

Workaround

Possible fixes

ecloud should be check if at some point it deletes files from the cloud if an account without synchronized files is set on a new/same phone