Freestyle LibreLink(com.freestylelibre.app.fr): app doesn't open

• Third party app icon

  
• /e/ version: 0.14-2021012999012
• Device model(s): Galaxy S9+

Summary

FreeStyle LibreLink is an app to help monitor sugar levels for patients with diabhetes. The app is available from Apps, it can be downloaded but won't start.

The problem

Steps to reproduce

Go on Apps, search for Freestyle LibreLink, install the app, open the app

What is the current behavior?

Upon starting the app once installed, it says error communicating with server.

What is the expected correct behavior?

the app should open normally

Technical informations

Relevant logs (adb logcat)

2021-02-08 10:04:46.354 4332-4364/system_process I/DreamManagerService: Gently waking up from dream.
2021-02-08 10:04:46.354 4332-4360/system_process I/DreamManagerService: Performing gentle wake from dream.
2021-02-08 10:04:46.358 4149-4512/? I/tlc_communication: mcWaitNotification is completed;237
2021-02-08 10:04:46.359 4149-4512/? I/TLC_BAUTH: Check the Trustlet return code is completed;1677
2021-02-08 10:04:46.370 4149-4512/? I/TLC_BAUTH: Call FUNC ID 0x4;696
2021-02-08 10:04:46.372 4149-4512/? I/tlc_communication: tlc_close() called;149
2021-02-08 10:04:46.373 4149-4512/? I/tlc_communication: Closing the session;153
2021-02-08 10:04:46.375 4149-4512/? I/tlc_communication: Free WSM;171
2021-02-08 10:04:46.375 4149-4512/? I/tlc_communication: Closing MobiCore device;189
2021-02-08 10:04:46.375 4149-4512/? I/TeeSysClient: driver closed [hardware/samsung_slsi/exynos9810/mobicore/ClientLib/src/driver.cpp:95]
2021-02-08 10:04:46.375 4149-4512/? I/tlc_communication: tlc_close() successed;202
2021-02-08 10:04:46.375 4149-4512/? I/TLC_BAUTH: FUNC ID 0x4 is completed;828
2021-02-08 10:04:46.376 4149-4512/? E/(FPLOG): 2.0.36.0 DeviceSetClock 0
2021-02-08 10:04:46.379 4332-16172/system_process I/DreamManagerService: Leaving dreamland.
2021-02-08 10:04:46.379 4332-4360/system_process I/DreamManagerService: Performing gentle wake from dream.
2021-02-08 10:04:46.379 4332-4360/system_process I/DreamController: Stopping dream: name=ComponentInfo{com.android.systemui/com.android.systemui.doze.DozeService}, isTest=false, canDoze=true, userId=0
2021-02-08 10:04:46.388 4094-4463/? I/Sensors: ProximitySensor old sensor_state 641, new sensor_state : 513 en : 0
2021-02-08 10:04:46.694 4102-4287/? E/BufferQueueProducer: [StatusBar#0] disconnect: not connected (req=1)
2021-02-08 10:04:46.695 4563-4777/com.android.systemui W/libEGL: EGLNativeWindowType 0x7ede961010 disconnect failed
2021-02-08 10:04:52.754 4332-4779/system_process I/ActivityManager: START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=com.freestylelibre.app.de/com.librelink.app.ui.SplashActivity bnds=[1108,2001][1320,2213]} from uid 10004
2021-02-08 10:04:52.801 4332-16172/system_process I/ActivityManager: START u0 {cmp=com.freestylelibre.app.de/com.librelink.app.ui.common.LicenseCheckActivity} from uid 10140
2021-02-08 10:04:52.852 4102-4287/? E/BufferQueueProducer: [foundation.e.blisslauncher/foundation.e.blisslauncher.features.launcher.LauncherActivity#0] disconnect: not connected (req=1)
2021-02-08 10:04:52.852 5134-5429/foundation.e.blisslauncher W/libEGL: EGLNativeWindowType 0x7ed67f4010 disconnect failed
2021-02-08 10:04:52.861 15852-17783/com.freestylelibre.app.de I/LicenseChecker: Binding to licensing service.
2021-02-08 10:04:52.862 4332-16172/system_process W/ActivityManager: Unable to start service Intent { act=com.android.vending.licensing.ILicensingService pkg=com.android.vending } U=0: not found
2021-02-08 10:04:52.862 15852-17783/com.freestylelibre.app.de E/LicenseChecker: Could not bind to service.
2021-02-08 10:04:52.865 15852-15852/com.freestylelibre.app.de W/Settings: Setting auto_time has moved from android.provider.Settings.System to android.provider.Settings.Global, returning read-only value.
2021-02-08 10:04:52.907 4102-5217/? E/BufferQueueProducer: [com.freestylelibre.app.de/com.librelink.app.ui.common.LicenseCheckActivity#0] disconnect: not connected (req=1)
2021-02-08 10:04:52.908 15852-15913/com.freestylelibre.app.de W/libEGL: EGLNativeWindowType 0x7ed8e73010 disconnect failed
2021-02-08 10:04:52.920 15852-15852/com.freestylelibre.app.de I/AppCompatDelegate: The Activity's LayoutInflater already has a Factory installed so we can not install AppCompat's
2021-02-08 10:04:52.921 4332-4362/system_process I/ActivityManager: Displayed com.freestylelibre.app.de/com.librelink.app.ui.common.LicenseCheckActivity: +86ms (total +154ms)
2021-02-08 10:04:52.946 5184-5207/com.google.android.gms I/chatty: uid=10019(com.google.android.gms) Binder:5184_2 identical 1 line
2021-02-08 10:04:57.970 4332-4364/system_process E/LightsService: Light requested not available on this device. 2

Relevant screenshots

Solutions

Workaround

Possible fixes