Donate to e Foundation | Murena handsets with /e/OS | Own a part of Murena! Learn more

Skip to content

Synchronisation issues with default Mail app

  • /e/ version: 0.11-2020082870302
  • Device model: ONEPLUS A6003 (OnePlus 6) - Enchilada
  • When it started to occur: aftrer updating to 0.11 version
  • Reproducible with the last /e/ version: yes
  • Reproducible with LineageOS:

Summary

I experience synchronisation issues with this new version. Basically, sometimes no synchronisation happens during hours. This is when I refreshed manunally that I realised I had received emails a couple of hours before. Auto synchronisation does not seem to work well.

I tried to delete the mail account and create it again. I deleted the cache of the app I forced the app to stop I rebooted the phone But nothing helped to fix this.

  • The device is unusable
  • The bug is the source of a data loss or a big waste of time
  • The bug concerns a third-party application
  • The bug concerns security
  • The bug concerns privacy

The problem

Steps to reproduce

Not really applicable

What is the current behavior?

No synchronisation sometimes. Sometimes I get emails but no notification (I'll open a new issue for this).

What is the expected correct behavior?

Auto synchronisation every 5 minutes as set in the settings.

Technical informations

Relevant logs (adb logcat)

Relevant screenshots

Settings: Screenshot_20200905-223440_Mail

Solutions

Workaround

Manual sync every now and then

Possible fixes

Maybe a specific setting changed in the Mail app? Not sure it is code related but no idea really.